Debit Card Program Associate I

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal
This position can be located at our Sioux Falls, SD and Billings, MT Downtown branch.
What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Accrue and use your paid time off (PTO) immediately - no waiting period - plus paid federal holidays in addition to PTO.
• Child Care Assistance Program for eligible dependent(s).
• We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
Provide back-office deposit operations services to First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their Debit Card Accounts, Disputes and Transaction Research. This role requires strong attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following: other duties may be assigned.

• Deliver superior service and support for all debit card services, both internal and external.
• Review of compliance required documentation.
• Daily processing of items including:
  • CRIS Reports (Cardholder Risk Identification System) for fraud monitoring
  • Authorization approval/denial research
  • Debit Card Disputes
    • ATM ONUS
    • ATM Out of Network
    • ATM Fraud
    • Fraud Merchant
  • Maintenance
    • Card Order Exception
    • Expedited Delivery
  • Onboarding
  • Card Controls
• Business analytic report(s) review and processing.
• Perform daily operational functions for quality control and validation in an accurate and timely matter.
• Research and resolve routine issues with limited assistance.
• Produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
• Partner with team members in process improvement for department initiatives.
• Work effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Ability to gain working knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products and services.
• Responsible for adhering to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, Reg E, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed above are representative of the knowledge, skill and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One-year certificate from college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS & ABILITIES
Basic use and understanding of MS Office Products (Word, Excel, Outlook) with the ability to learn and adapt to new technologies quickly.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk & use hands to finger, handle, or feel. The employee frequently is required to sit. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal