Senior IT Program Manager

Job Description
Who We Are:
At PEMCO we're all about people - our customers, our employees, and the community. We're a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. Recently, Forbes named PEMCO as #1 in Auto Insurance in 2024 based on customer survey feedback. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs.
Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We're committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we're different and the same - enabling all individuals to achieve their full potential.
Why We Need You:
PEMCO has a dynamic and challenging opportunity for a Senior IT Program Manager to join our community. In this role, you will be responsible for leading cross-functional teams in matching technology solutions to desired business outcomes, guiding technical design, prototyping, solution development, and overall completion of strategic programs. Programs and projects managed are multi-departmental in scope, or enterprise level programs and projects with limited number of stakeholders being affected.
What You'll Be Doing:

• Effectively leverage tools to facilitate project success, including risk and issues logs, project sites, project dashboards, and other tools as specified by the PMO. Leverage PMO tools and follow PMO standards, keeping portfolios and project plans current.
• Ensure technical and user documentation, as well as disaster recovery documentation is complete. Manage project costs, including audits of vendor invoices to ensure accurate billing and address elevated billing issues when they arise.
• Holistically identify and actively manage requirements across projects that may be in conflict with each other or that have dependencies on each other. Ensure they meet technical standards for cloud, architectural and data governance.
• Identify and utilize appropriate project management methodology on all projects so team members and sponsors can expect a consistent approach to all projects led by the department.
• Lead vendor selection process through RFPs and other methods, manage vendors effectively through vendor selection, SOW negotiation, and ensure vendors successfully meet their project deliverables.
• Manage cross-departmental and company-wide programs, with effective communications to all levels of the organization including Executives. Ensure programs are completed on schedule, within budget and meet scope requirements of key stakeholders. Identify risks/issues and offer solutions and determine if escalation is needed.
• Manage several projects concurrently or an overall program that spans multiple business units.
• May elicit, gather, document and interpret complex customer and business requirements.
• May support data governance processes and document enterprise data definitions, labels, aliases, classifications, validity and accuracy standards and acceptable uses for all project data elements.
• Partner with business teams to discover and document information use cases and real-time operational reporting requirements for managing outcomes, operations and planning of business functions.
• Post deployment, troubleshoot and resolve customer problems related to projects for a transition period agreed upon by the project sponsor and owning IT unit. Provide project closure, including lessons learned and metrics specific to the project.
• Serve as a liaison, between the business and IT, providing consultation and actively engaging with business stakeholders to solve business problems and improve pre-existing process, software, and technology solutions.
• Develop, define, maintain and execute project plans, schedules, budgets and deliverables and effectively leverage PM tools to facilitate project success.
• Collaborate with a variety of IT and business teams throughout the life of the program and projects. Facilitate end user training as needed. Coach and mentor others on the team.
• Accountability to ensure the technology solutions meet architectural standards and business requirements.
• Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
• Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
• Other duties as assigned.

What You'll Bring:

• B.A. or B.S. degree or equivalent work experience (Business Administration)
• 6 years of experience in leading complex and/or enterprise-wide technology projects is required
• MS Office : Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
• Communicator : The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, and the community in both technical and non-technical professional language is required
• Job specific : Skilled proficiency in MS Project or Smartsheet is required
• Job specific : Skilled knowledge and demonstrated experience with multiple project methodologies is required
• Analytical and data-driven : Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities is required
• Interpersonal Skills & Empathy : Builds relationships internally and externally and get results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others
• Organizational Savvy : Interfaces cross-functionally with both technical depth and business savvy. Understands company goals and objectives; thinks critically about business challenges and resolutions. Demonstrates keen listening and observation skills
• Business Environment : Has a thorough understanding of our industry, the relevant business landscape, trends in growth and insurance environments; the ability to spot early indicators of change and apply strategies to adapt quickly

What We Value:
In fostering a culture where everyone thrives, PEMCO embodies a set of core traits that guide our collective efforts. These traits include:

• Make Agile Decisions: Define desired outcomes. Use a consistent, inclusive approach. Drive decisions with a sense of urgency. Pivot decisions quickly as supported by data
• Build Trust: Listen to understand and use direct and open communication. Engage in healthy debate with mutual respect. Find solutions and move forward together
• Own Results: Commit to desired outcomes. Define and achieve success metrics. Anticipate and mitigate risks, and always have a plan B. Take accountability for and learn from outcomes.
• Empower Execution: Take action to drive desired outcomes. Act with initiative, mastery, and purpose
• Explore Fearlessly: Make swift, iterative progress through testing and learning, create a safe place to fail fast and learn from mistakes, and continuously improve
• Value People: Appreciate and care about unique experiences and perspectives Respect the dignity of others and have empathy for people Authentically and meaningfully support and recognize people in real time

These traits form the bedrock of our commitment to caring deeply for each other, our customers, and our community. As you become a part of PEMCO, your contribution will further enrich our success story, where the power of these shared values propels us forward.
Compensation:
The pay range for this role is shown below. Compensation decisions are determined based on an individual's qualifications, job-related knowledge, skills, and experience.

• Greater Seattle area target pay range: $147,387-$180,139. The full pay range is $122,823-$204,704.
• Outside greater Seattle area target pay range: $130,072-$158,976. The full pay range is $108,394-$180,655.

Greater Seattle Area is defined as working within approximately 100 miles of Seattle.
Outside Greater Seattle is defined as working approximately 100 miles or more from Seattle.
Benefits:
Regular part-time PEMCO employees working at least 24 hours per week and regular full-time PEMCO employees are eligible to elect coverage under medical, dental, and vision plans for themselves and their eligible family members with generous employer premium cost shares. In addition, as a benefits-eligible employee, you are:

• covered by employer-paid basic life and accidental death & dismemberment insurance policies as well as long- and short-term disability benefit coverages.
• eligible to participate in PEMCO's 401(k) plan which includes a generous employer match (2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums).

PEMCO provides the following paid leave programs for benefits-eligible employees in their first year of PEMCO employment:

• Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure
• Granted four (4) personal days immediately upon hire
• Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
• Granted up to ten (10) days of sick leave immediately upon hire (pro-rated based on hire date and full-time/part-time status), which is approximately 28 hours more per year than the Washington state-required accrual
• In addition, PEMCO provides paid time off for bereavement, jury duty and employee volunteering in the community.

Other miscellaneous benefit programs offered by PEMCO include:

• Flexible Spending Accounts
• Education Assistance Program after one year of service
• Scholarship program for children of PEMCO employees after one year of service
• Employee Assistance Program
• Well-being program
• Discretionary taxable gifts and gift cards
• And other Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars

Other compensation depending on role, contributions, and performance may include:

• Discretionary bonuses
• Tiered sales commissions and/or incentives (from 5-25% of employee's monthly sales)
• Employee referral bonuses
• Shift differential pay

Equal Employment Opportunity:
At PEMCO, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products and our community to flourish. PEMCO is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status.
Applicants have rights under Federal Employment Laws:

• Family and Medical Leave Act (FMLA)
• Equal Employment Opportunity (EEO)
• Employee Polygraph Protection Act (EPPA)