Graduate Enrollment Coordinator

Posting Details
Classification Information
Position/Classification Title
Student Services Specialist
Classification Type
SHRA
Position required to work during periods of adverse weather or other emergencies:
N - Not Mandatory
Minimum Experience/Education
Bachelor's degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education
Bachelor's degree required along with a minimum of 2 years related experience. Demonstrated knowledge in higher education, college admissions, and/or recruitment preferred. Working ability to navigate a SIS (ie Banner) and admission application management system. Demonstrated skills in computer word processing and spreadsheets applications; excellent written and verbal communication; experience working with students, preferably graduate students; and strong commitment to diversity and inclusion.
Required License or Certification
Position Overview
Primary Purpose of Position
The Graduate Enrollment Coordinator (GEC) positions in The Graduate College support the mission of NC A&T in achieving and maintaining preeminent status and to contribute to sustaining an organizational culture and climate that increases the admission and retention of talented graduate students. Each GEC will foster an environment committed to providing exemplary customer service and will be responsible for all aspects of graduate student affairs from the initial recruitment phase through student graduation. Each GEC is a full-time staff who administers the daily functions of managing the admissions applications, academic status, graduation and degree clearance for a designated school/college. Each GEC will serve as a liaison between The Graduate College and their designated schools/colleges. As the school/college liaison, each GEC takes the lead in expanding the services provided to graduate students in ways that enhance their professional development throughout and subsequent to their matriculation at NC A&T State University.
Primary Function of Organizational Unit
The Graduate College oversees the academic operation of a number of graduate certificate programs, 30 master's degree programs, and 10 doctoral programs at North Carolina A&T State University with an enrolled graduate student body of about 1600 students. This oversight includes graduate program marketing; graduate admissions including the processing of over 2,000 admission applications per year; graduate curriculum development and implementation; graduate program review by external review teams; the formulation and implementation of academic policies pertaining to all aspects of graduate education; and the graduation of over 500 graduate students annually. In addition the Graduate College administers the annual distribution and expenditure of over $1.25 million in graduate assistantships, $685K in out-of-state tuition remissions , $265K in in-state tuition remissions, and $1.9M in Title III HGBI Federal graduate fellowship funding. The Graduate School is the primary unit responsible for reviewing and approving over 400 graduate assistantship contracts and EPAF's per year.
Work Hours
8:30am-5:30pm M-F
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies.
Key Responsibilities and Related Competencies
Required Competency
Decision Making
Duties
Performs preliminary evaluations to determine equivalency for graduate admissions.
Serves as an admissions advisor to all prospective applicants.
Conducts information sessions for prospective students, both on and off campus.
Reviews and evaluates applications for completion.
Reviews admission applications and makes admissions decisions.
Maintain a system for tracking applications through various stages of the admissions process.
Communicate with academic and other administrative departments as needed to ensure timeliness of admissions decisions and responses to applicants.
Take initiative to resolve conflicts or questions directly by clarifying communication whenever possible.
Write letters, memoranda and emails to students, faculty, staff, administrators and others about academic and administrative issues and topics.
Knowledge of graduate level academic programs, policies and procedures and a general understanding of services provided by other administrative offices.
Required Competency
Project Management
Duties
Create and support client relationship management (CRM) email communications copy, design, and strategies for admissions.
Documents and records continuous contact using the marketing and communication (M/C) system with each prospective applicant and tracks information to ensure smooth transition of applicant data.
Maintain the implementation of new contact strategies through vendor web-based marketing and communication (M/C) system.
Analyze existing communications strategies and interactive statistics.
Develop new email campaigns.
Develop and implement on-going strategies for managing email traffic for office's main email account.
Assists with the development of quality review charged with enhancing the receipt and processing of graduate admission applications from the online application management systems
Possess excellent organizational and verbal communication skills to present graduate policy and procedure information in student admissions and enrollment events, and faculty/staff workshops.
Required Competency
Managing Work Processes
Duties
Exhibit communication patterns that are clear, grammatically correct, and professional in tone.
Advises prospective students on the application process, reviewing department admissions decisions, supporting programmatic efforts and effectively communicating with applicants throughout the recruitment and admissions cycle
Produces M/C activity reports regularly and as needed for the department.
Maintain a system for responding to applicant inquiries.
Ensure data integrity within the M/C system-maintain user privileges for the software (controlling access) and provide training for users of M/C software.
Generate reports as requested and obtain personal training as needed to understand and use M/C software reporting capabilities.
Manage updates needed in M/C software.
Position Information
Working Title
Graduate Enrollment Coordinator
Competency Level
Advanced
Position Number
008493
Recruitment Range
$58,641 - $62,000
FLSA
Non-Exempt
Appointment Type
Permanent - Full-time
FTE
40 hours/week, 12 months
If Time Limited, Appointment Length
Organizational Division
Professional Development
Organizational Location
VP and Dean, Graduate School
Organizational Unit
Professional Development
Posting Detail Information
Posting Number
SHRA2599
Open Date
10/31/2024
Close Date
11/14/2024
Special Instructions to Applicant
You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more:

• Accrued Vacation and Sick Leave for Eligible Employees
• Community Service Leave
• Blue Cross Blue Shield of NC - Health Benefits
• NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
• 12 Paid Holidays
• Teachers and State Employees Retirement System (TSERS)
• Optional Supplemental Plans - 401k, 403b, 457b and 457
• Employee Assistance Program (EAP)
• Campus Recreation Center Discount
• University Bookstore Discount

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.
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