HR Shared Services Manager
Location: US-WI-Racine | US-IL-Oak Brook
ID: 2024-26340
Category: Human Resources
Position Type: Full-time
Overview
CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial's 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.
The HR Shared Services Manager is responsible for managing the HR shared services team and ensuring the delivery of high-quality HR/People services and support to internal customers and employees. The HR Shared Services team is primarily responsible for fielding questions from employees and managers regarding HR policies, HR processes, HR systems, employee benefits, payroll questions, and contact information. This role includes overseeing and leading HR/People operations, employee, and labor relations, managing employee inquiries, developing, and maintaining HR/People policies and procedures, and coordinating with all CNH HR functions to ensure seamless delivery of HR/People Services.
Responsibilities
- Lead a high performing HR Shared Services function that drives results through HR policies and procedures.
- Manage team and systems responsible for responding to inbound employee questions received through various channels including email, phone, and a ticketing management system.
- Drive ongoing improvements through standardizing, automating, creative solutioning, and consolidating processes in support of HR delivery strategy.
- Drive operational performance and service excellence within the HR Shared Service team and monitor team performance against defined SLAs (Service Level Agreement). This includes creating, communicating, and maintaining a Service Level Agreement for customers.
- Collaborate with internal partners (HR, IT, Finance, Legal etc.) to deliver seamless services and execute an HR Shared Services Strategy.
- Maintain compliance to internal and external regulatory and control requirements.
- Design, develop, document and maintain HR/People policies and procedures in compliance with legal and regulatory requirements. Work with HR function to deploy new and updated policies.
- Review, analyze and reconcile relevant data to proactively identify controls that need strengthening and track metrics on performance SLAs.
- Develop and maintain HR knowledge base. Partner with functional HR leads to enhance the knowledge base to ensure accurate and timely employee support.
The annual salary for this role is $111,000 - $162,800 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)
Qualifications
The qualified candidate will have:
- Bachelor's degree; preferred in Human Resources or related field, or similar experience required.
- 7 years of HR Generalist, Shared Services or HR Systems experience with progressive responsibilities required. 2 years of management/supervisory experience preferred.
- Demonstrated skills in leading process improvement projects.
- Technology proficiency: experience with HR software (ADP, SuccessFactors, and ServiceNow), systems, and tools to manage HR processes and data efficiently.
Company Benefits
CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities.
EEO
US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If you need reasonable accommodation with the application process, please contact us at
Read about our company's commitment to pay transparency by clicking this link: pay transparency notice.
Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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