Audio -Visual Broadcast Operations & Media Support Engineer 2 - San Francisco, CA

Audio -Visual Broadcast Operations & Media Support Engineer 2 - San Francisco, CA

San Francisco, CA, USA Req #3853

Tuesday, October 15, 2024

At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference – whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

Our dedicated teams craft solutions experienced by millions every day including:

• Delivering the fan experience at one of 100+ sports facilities for the NFL, MLB, NBA, NHL, MLS, NCAA
• Building the first fly pack broadcast system transportable by air - bringing the 2022 World Cup and Super Bowl into homes across the world
• Engineering the first high-density pixel canvas to display HD content at that scale for the Vornado, Marriott Marquis LED Display in Times Square, NY
• Empowering and monitoring communication and collaboration solutions within multi-national companies around the globe

The Broadcast Operations & Media Support Engineer is responsible for all aspects of setup, implementation, preproduction testing, planning and supporting both video and especially audio for successful execution of Live events at a client location, downtown San Francisco. This role will provide technical support as well as provide direction for integrated and hybrid broadcast, show and studio production operations.

What will you be doing?

• This position oversees executive-level and high-profile live events for both internal and external audiences. Setup, Operate and Strike of Client Live Events and Meeting support.
• This person is the technical advisor for delivery of technological solutions that provide white glove support to meetings and events that require in-house AV team presence and expertise.
• Maintain and follow the scheduling, coordination, sourcing and supervision of external vendors and third-party teams used for successful event planning, media services, and technical production.
• Technologies that need support and operation are Teams Video conferencing systems, recording and or streaming, Control room systems including - Cisco, Ross, Ross Xpression, Tricaster, QSC, Allen & Heath SQ5 Audio, Seervision, LG LED Video Wall Systems, Megapixel, Cyviz, etc. and associated Video Production equipment, and advanced support for digital signage systems LG LED Video Wall.
• Oversee, manage and initiate troubleshooting, escalation to resolution of complex issues, perform the maintenance of in-house conference room A/V and Studio Production equipment as required for optimal functionality.
• Perform equipment readiness checks, including powering on equipment for events and verifying room setups. Deliver technical support for front-of-house signage and audio, ranging from basic troubleshooting to advanced assistance.
• Develop and maintain an inventory of rooms covered in contract and building spaces based on usage patterns and projections.

What do we require from you?

Education/Certifications:

• High school diploma or GED required.
• Certification – Dante, Qsys, Xpression AVIXIA, CompTIA Network+, CCNA, or ACE a plus.

Required/Desired Knowledge, Experience and Skills:

• 5+ years’ experience in AV technology industry installation, commissioning, troubleshooting, and servicing equipment.
• Ability to interpret system drawings. Demonstrate knowledge, management, maintenance, and troubleshooting of broadcast systems, equipment, facilities, and production systems used in the Media and Entertainment/Broadcast industry.
• Experience in supporting live AV events with high-level personnel.
• Proficiency with commercial audio visual, video conferencing, and broadcast equipment and manufacturers.
• Ability to use a scope to correct audio and video to broadcast standards.
• Experience with audio board operations specifically Allen & Heath SQ5 and video mixing.
• Understanding of 12G SDI, MADI protocol, NDI Signals and operations of Tricaster.
• Familiarity with transcoding and decoding.
• Experience with Ross Xpression.
• Understanding of QLAN and Dante Networking.
• Knowledge of the Riedel Intercom system, Digital Signage, LG LED displays, and processing systems is a plus.
• Detail-oriented, independent, self-starter.
• The ability to run and operate Allen and Heath SQ5 audio board during production (preferred).

Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law. We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at

Our compensation ranges reflect the cost of labor across several US geographic markets. The pay details below range from our lowest geographic market up to our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills and experience depending on the position offered, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.