Application Support & Development Manager

Description

Job Type: Full-Time

Location: This is a hybrid opportunity that requires the employee to be in the Geneseo NY office located at 4273 Volunteer Road Geneseo, NY 14454 two (2) days per week.

Pay: Annual salary $125,000.00 - $145,000.00

Schedule: Monday - Friday, 8AM - 5 PM EST. Nights and Weekends as needed.

Job Summary: The Application Support & Development Manager is responsible for managing the software development team and supporting the daily functions of the organization. A critical function of this position is to be the liaison between the software development team and other business departments to ensure communication is provided and work is prioritized based on business/company needs.

Essential Duties and Responsibilities:

1. Understand and demonstrate the principles of the Company’s Mission, Vision and Values.
2. Provide training on Coast production systems, including Artiva workflow, data structure, file transfer, and other day-to-day processes that are required to support operation's needs.
3. Lead quality assurance in processes or changes being developed as part of changing business or client needs.
4. Primary duties include systems analysis techniques and procedures, including consulting with users, to determine software or system functional specifications.
5. Provide input on project decisions as it relates to timelines, capability, resource cost, current project, priority, and other relevant issues working with the team to make sure timeline is accurate and deadlines are met.
6. Stay up to date on current technologies and share with management and team any information that may assist in processes or procedures.
7. Respond to escalated requests from Software Development staff members by conducting research and providing guidance and training on how to resolve project tasks and tickets.
8. Analyze existing workflows to identify areas of opportunity and recommend and implement solutions.
9. Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
10. Partner with business units to create, modify and maintain workflows and other processes that enhance the Company’s business practices.
11. Import and export data through the collection system and other applications, performing data cleansing as required.
12. Develop user and functional requirements as necessary for software, data storage and retention, or workflow and business process changes.
13. Keep both the business area and IT staff informed of productivity objectives, goals, and concerns.
14. Manage service desk queues by responding to and updating tickets.
15. Handle business systems problems, determine the level of urgency, work with the team and communicate timely with the business area regarding issues/status/resolution.
16. Attend and/or lead daily stand-up meetings, code review meetings, kick-off meetings, project meetings, and other necessary meetings.
17. Conduct/assist in performance reviews and provide ongoing feedback regarding performance and productivity.
18. Manage vendor relationships ensuring data is produced and delivered on a timely basis.
19. Partner with vendors and clients to manage the delivery and usage of supported products.
20. Create, manage and maintain standards for processes and procedures that include process flow maps, production management, vendor management, and reporting.
21. Create and maintain documentation of all processes and procedures according to company policies, procedures, and standards.
22. Support client implementation projects and work with customers on major change efforts within their environments.
23. Achieve operational objectives by providing information and recommendations to strategic plans; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
24. Participate in special projects as assigned.
25. Comply with policies and procedures as required.

Knowledge, Skills and Abilities:

Education: Bachelor's degree in computer science or related field preferred or equivalent work experience.

Experience: Ability to manage and run projects independently using standard project management practices. Minimum of two years of experience managing project timelines, coordinating across departments, and communicating with departments involved. Minimum of two years managerial experience preferred.

Language/Communication/Interpersonal: Ability to read, write, and speak fluent English. Ability to establish effective professional relationships with all internal and external business partners. Excellent presentation and facilitation skills.

Analytical: Strong analytical and problem-solving skills with the ability to identify improvement opportunities, evaluate options, and develop solutions. Ability to resolve complex problems in the absence of technical guidelines or precedents where generally applied principles are inadequate or unavailable.

Technical: Significant experience working with Microsoft Office applications including, but not limited to, Excel, PowerPoint, Project, Word, and Access. Crystal Report knowledge desired but not required. Experience in Artiva; Foundations, System Administration, Data Structures, Scripts, and file processing. Great knowledge of systems (e.g., various programming languages, databases, system and network architectures, design patterns, etc.) and quality assurance methodologies preferred. FACS and Collection Operations knowledge preferred.

Leadership: Ability to effectively lead and coach teams to achieve goals, objectives, and adherence to group and corporate values. Leads large-scale projects over extended periods. Ability to adjust quickly to changing business needs. Ability to exercise discretion and judgment.

Clearance: As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information.

Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require frequent weekend and evening work. This position has travel requirements and may require overnight travel. While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The noise level in the work environment is usually moderate. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds.

Disclaimer: This job description reflects management’s assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties, and responsibilities required by the job incumbent. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity/Affirmative Action, M/F/Vet/Disability Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.