Medical Billing Support Rep

Summary/Objective

Under limited supervision the Billing Support Rep will serve as the day-to-day first line of contact for vendors, staff, clients, patients and guests, handling phone calls in addition to day-to-day office responsibilities to support the RCM billing team.

Essential Job Functions

• Management of inbound and outbound office correspondence:

1. - Inbound calls: handle or transfer to appropriate person, to include customer service calls for all US clients
2. - Inbound faxes: distribute to appropriate person or team
3. - Inbound mail: sort and scan to India teams
4. - Outbound mail: prepare through postage meter
5. - Support remote staff schedules with in-office needs/resources

• Support RCM billing team operations:

1. - Print and mail Epic-generated letters to patients
2. - Process correspondence that India has filtered/forwarded
3. - Process returned mail
4. - Lockbox management: research and approve/resubmit lockbox exceptions for deposit
5. - Scan vendor invoices and load checks for overseas Accounts Payable team to print
6. - Claim run process support
7. - Additional billing-related tasks identified operationally