Make a lasting impact on young learners' lives while enjoying48 daysof PTO, a free family gym membership, and so much more!
Why This Role Matters:
By leading our membership team, you will elevate the community’s engagement experience, ensuring that every interaction and program exceeds expectations. Your leadership will be crucial in guiding and motivating the team, driving the success of all member-related initiatives, fostering a welcoming environment, and enhancing member satisfaction and retention. Your role will empower the team to deliver exceptional service and build strong, lasting relationships with our members.
What You Bring to the Community Enterprise
- A minimum of three years of management experience is required.
- Proven experience in customer service, sales, and marketing, with proficiency in managing a member relations database.
- Bilingual in Spanish and English is preferred.
- Strong understanding of basic accounting and finance principles is essential.
- You are action-oriented and focus on results - You easily take on new opportunities and challenges with a sense of urgency and a solutions-oriented mindset. You have a record of consistently achieving results.
- You are a strong communicator – You are skilled at developing and delivering communications and messaging that convey a clear understanding of the needs of different audiences.
- You are a relationship builder - You build close and good-natured relationships with people from all walks of life.
- You embrace change – You are energized when faced with ambiguity and uncertainty. You adapt quickly to changing conditions.
- You cultivate innovation – You are adept at creating new and better ways for the organization to be successful.
- You build effective teams – building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- You foster a culture of inclusion and belonging - You leverage people’s differences as strengths.
- You possess a strategic mindset - You can envision future possibilities and translate them into action.
Work Environment
The role is set in a vibrant and dynamic environment within the YMCA’s facilities, where you will oversee member engagement and program operations. You will be managing various aspects of member interactions, including addressing concerns, coordinating events, and ensuring smooth operation of programs. The work environment is fast-paced, especially during peak times.
Physical Requirements
The role involves frequent movement around the facility, including standing for extended periods, walking, and occasionally lifting. You will need to be able to manage and oversee events and program activities, which requires physical agility and alertness. Reasonable accommodations will be provided to enable individuals with disabilities to perform essential functions.
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