Customer Service Assistant (Customer Service Assistant I)

Salary: $16.28 - $20.93 Hourly
Location : WA, WA
Job Type: Part-time, 29 hrs per week or less
Job Number: CustServAsstI2024
Department: Parks and Recreation
Opening Date: 09/20/2024
Closing Date: 12/20/2024 11:59 PM Pacific
Job Description
Based on our internal equity review process, the starting salary for this position will be $16.28
The current full hourly range for this position is $16.28 - $20.93
Join our amazing team at Eastside Community Center! The beautiful 55,000 square foot facility is located on the campus of First Creek Middle School (56th St. and Portland Ave.), and serves as a safe, healthy place for youth, adults, and families to play, learn, and grow. Eastside Community Center includes an indoor aquatics center, fitness area, public gathering space, private rental space, and more. This position will be responsible for greeting visitors, providing information and ensuring the code of conduct is followed by youth/adult members utilizing the community center.
Work where you play!
Join our team at Metro Parks Tacoma to put your skills to use serving your community and making Tacoma a vibrant, healthy, and welcoming place to live.
Who We Are
Metro Parks Tacoma (MPT) is a CAPRA-accredited and AZA-accredited, independent park district that leads efforts to build a healthy, sustainable community. Located in Tacoma, Washington, Metro Parks' mission is to create healthy opportunities to play, learn, and grow. The independent park district spans the city providing a wide range of life-enriching destinations and services, including 70+ parks, 80+ miles of trails, 1,000+ acres of urban forest, 66 playgrounds, four community centers, Point Defiance Zoo & Aquarium, Northwest Trek Wildlife Park, Point Defiance Park, and much more. Our work is guided by eight core values that are the foundation of our actions and goals: innovation, excellence, equity, inclusiveness, sustainability, accountability, safety, and fun.
Why You'll Love it Here Come work with us and work where you play! You will contribute to the overall vitality and well-being of your community when you work for Metro Parks Tacoma, and you'll do so as part of a supportive team of committed, passionate, and mission-driven professionals. The people of Metro Parks are the key to its success, and you just might be the next great addition to our team. On top of that, you'll wake each day knowing that you're helping make Tacoma a great place to call home.
Position Information
Provide a high level of customer service to patrons during a variety of events, programs, and rentals. Customer Service Assistants also responsible for providing assistance to Recreation participants and security for the facility.
In the performance of their respective tasks and duties all employees are expected to:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Observe applicable safety requirements, use safety equipment provided, implement appropriate safety practices at all times and report immediately any unsafe working conditions or hazards.

Essential Duties

• Provide information to the public concerning activities, programs, policies, regulations, and schedules.
• Understand, explain, and enforce facility rules.
• Effective, professional, and respectful interactions with patrons and team members.
• Maintain accurate accounting of funds received from patrons.
• Ensure facility and grounds are kept neat, clean and litter free; perform basic custodial and light maintenance duties.
• Understand and follow direction given.
• Assist with set up and take down of rentals, programs, events and other activities.
• Provide a positive attitude toward program participants and staff; encourage and serve as a positive role model for program participants.
• Escalate problems, concerns, and emergencies to supervisor in a timely manner.
• Administer first aid as needed.
• Contribute to an environment of teamwork and respect.
• Foster a culture of equity and inclusion by recognizing the diverse needs and perspectives of groups and individuals.
• Perform clerical duties as needed.
• Maintain regular, reliable, and punctual attendance.
• May operate a Point-of Sale system and other software applications.
• Ensure program/facility rules, policies and procedures are followed; maintain and enforce safety standards and expectations.
• Perform other duties as assigned.

Minimum Qualifications

• At least 16 years of age.

Additional Information
HOURS:
Monday - Friday: 7:30am - 11:45am
Sat/Sun: 8:45am - 4:15pm
Evenings: 3:00pm - 8:15pm when needed
COMPETENCY REQUIREMENTS:

• Attention to detail.
• Communicate effectively.
• Customer service focus.
• Positive interactions with all individuals.
• Ability to handle conflict and solve problems using tact, patience, and courtesy.
• Establish and maintain effective working relationships with staff, the community, and patrons.
• Ability to navigate emergency situations and make decisions quickly.
• Anticipate problems and develop contingency plans.
• Show initiative while performing job tasks.
• Remain flexible to changing priorities.
• Meet deadlines and respond timely to achieve common goals.
• Be receptive to the attitudes, feelings, or circumstances of others and aware of influence of one's own behavior on them.
• Work effectively with others to achieve common goals.
• Follow instructions, both written and verbal.
• Commitment to racial, social, and economic equity issues and working effectively with people from diverse backgrounds and cultures.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Work is performed indoors and outdoors.
• Work various schedules including mornings, afternoons, evenings and weekends.
• Move throughout MPT facilities and buildings.
• Operate a computer and other office equipment.
• Bending, stretching, walking, sitting, and standing for extended periods.
• Ability to prepare written or typed recreational and leisure program material and monitor activities.
• Ability to communicate to conduct program and exchange information with district employees and customers.
• Noise level is moderately loud.
• Ability to lift up to 50 pounds on occasion.
• Ability to navigate emergency situations, including performing CPR.

HAZARDS:

• Possible contact with dissatisfied or abusive individuals.

Enrollment in the the Public Employees' Retirement System (PERS) through the Washington State Department of Retirement Services (DRS) may be mandatory.
Sick Leave: 1 hour earned for every 40 hours worked.
Employee Assistance Program (EAP) - SupportLinc provides emotional wellbeing and work-life balance resources to keep you at your best. Administered by CuraLinc Healthcare, the program offers guidance to help you address and resolve everyday issues at no cost to you or your family.
Community Center Fitness Pass - All Metro Parks Tacoma employees get a Staff Pass to use at our community centers.The All Center Pass allows access to all four centers - Center at Norpoint, Eastside Community Center, People's Center and STAR Center.
Note: THIS BENEFIT OVERVIEW IS FOR INFORMATION ONLY AND DOES NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED HEREIN MAY BE MODIFIED AND/OR REVOKED WITHOUT NOTICE.
01
Are you at least 16 years of age?

• Yes
• No

02
Are you available to work evenings and weekends?

• Yes
• No

Required Question