Relationship Manager (LATAM)

What's the opportunity?

As a Relationship Manager, you will be a key member of the team leading the growth & expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting. In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.

What will I be doing?

• Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.
• Provide timely and accurate forecasts and clear visibility on revenue performance.
• Maintain up-to-date knowledge of our evolving products and processes.
• Create your own demonstrations, tailored to client needs.
• Engage in team development and mentoring.
• Represent the voice of the customer to cross-functional partners, including Marketing and Product.
• Contribute to the overall growth of the global Enterprise business, pioneering new best practices and driving projects to up level the team.
• Develop and present growth plans, strategizing time accordingly and prioritizing key accounts.
• Network within accounts to connect with key stakeholders, influence decisions, and drive engagement.
• Participate in virtual and in-person events to showcase our solutions and represent the company.
• Willingness to travel in market.
• Successfully negotiate contracts with procurement to protect our book of business.

What skills do I need?

• 4+ years experience in a closing role.
• 2+ years of SaaS experience selling similar products.
• Must be proficient in Portuguese, fluency in Spanish also preferred.
• Strong sales instincts and track record hitting and exceeding quota.
• Work closely with the Customer Success team to ensure clients are receiving the maximum value from Intercom's products and services.
• Provide accurate sales forecasts and maintain a pipeline of prospects and active accounts.
• Exceptional written and verbal communicator with strong presentation skills.
• Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes.
• Ability to close net new business in a competitive landscape.
• Exhibits a growth mindset, intellectual curiosity, and ambition.
• Excellent attention to detail.
• Desire to deeply understand clients and their businesses, translating our offerings to speak their lingo.
• Collaborate with Manager, CSM, SE, AE, and other teams to strategize and provide best-in-class support.
• Exhibit a strong sense of urgency in managing client relationships and driving growth, ensuring timely responses to client needs and market opportunities.

Benefits

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! :)

• Competitive salary and meaningful equity
• Comprehensive medical, dental, and vision coverage
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy
• Paid Parental Leave Program
• 401k plan & match
• In-office bicycle storage
• Fun events for Intercomrades, friends, and family!

*Proof of eligibility to work in the United States is required.