Director of Operations

The Post Oak Hotel is seeking a Director of Operations to join the only double Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

The Director of Operations will be responsible for overall day-to-day hotel operation, driving the Service Culture, training, audits and implementation of all guest experience initiatives. The Director of Operations is the Guest Ambassador for hotel and restaurants and will be active in all the Operational Departments, working with a hands-on approach to ensure quality standards are met.

Responsibilities

1. Coordinate and manage the day-to-day operations of the hotel and attend and participate in all strategic, senior level and operational meetings and events.
2. Provide leadership and management for all operational hotel personnel: directly for three key management personnel and indirectly for management, non-management personnel.
3. Recruit, select, train, coach, counsel, recognize and retain direct reports.
4. Stay informed of current trends and industry best practices within area of responsibility. Communicate important and pertinent information to management and colleagues.
5. Develop and implement strategies to maximize revenue through all points of sale.
6. Monitor and justify expenditures by departments to ensure budgetary guidelines are met.
7. Deal directly with guest complaints and issues to resolution.

Qualifications

1. Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity.
2. Minimum 4 years previous experience as Director of Operations or similar position.
3. Degree in Business Administration or Hospitality Management or relevant field.
4. Ability to handle data with confidentiality.
5. Previous hotel experience, luxury or Forbes experience preferred.
6. Ability to work flexible schedules, including nights, weekends and holidays is required.
7. Physical demands: sedentary work – exerting up to 20 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

What we offer you:

1. Multiple benefit plans to suit your needs.
2. Paid Time Off.
3. 401K.
4. Opportunities for advancement.
5. Positive and respectful work environment where diversity is valued.
6. Generous employee discounts on dining, retail, amusements, and hotels.
7. Community volunteer opportunities.
8. Complimentary parking and colleague meal.