Support Representative

We are seeking a motivated and detail-oriented Support Representative to join our team. This role combines customer support with logistics responsibilities, ensuring that our clients receive top-notch service while facilitating smooth operations. If you are a problem-solver with a passion for logistics, we want to hear from you!

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat.
• Assist clients with inquiries related to orders, shipments, and logistics.
• Coordinate with internal teams to resolve customer issues promptly.
• Track and manage inventory levels, ensuring timely fulfillment of orders.
• Prepare and maintain accurate documentation related to logistics operations.
• Assist in the planning and execution of shipments, including scheduling and routing.
• Monitor shipment status and communicate updates to clients.
• Identify areas for improvement in processes and suggest solutions.
• Build and maintain strong relationships with clients and team members.

Qualifications:

• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Detail-oriented with a problem-solving mindset.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment.
• Employee discounts and perks.