Our client is looking for a strong Senior Accountant to come in and hep assist them with cleaning up their books. This individual will be leaned on to help clean up both the Finance and Accounting departments
Client Details
Our client has been in the home fashion space for the past 30 years and looking to continue expanding their business. They pride themselves on a strong work-life balance, promoting hybrid/remote work.
Description
-Conduct audit and analysis of current customer operations and identify areas of improvement
-Conduct thorough analysis of current processes, to identify inefficiencies and gaps
-Source customer contracts and/or term sheets from various internal and external sources (as we do not have access to many of the customer agreements)
-Decipher and document the terms of doing business with the customer and what the customer requirements and expectations are from us as a supplier ie: order entry acknowledgement, routing requirements, billing requirements, labeling requirement etc. to name a few
-Creating the "playbook" so that we have a source of reference for all participants in the organization from plant level to customer service rep, through payment application to refer to so that we can address customer needs
-Create an overview of all customer portals, and key information that is available within the portals; step by step instructions for each nuanced activity within the portal
-Develop list of key customer contacts for various forms of communications
-Gain insights into the types of chargebacks we are incurring, identifying what is within terms, and what is outside of terms
-For fees/chargebacks associated with outside of terms, understanding root cause and putting action plans in place to alleviate; communicating with relevant team members what needs to be done to resolve
-Developing process to document chargebacks, get them approved, and issue credits as required in advance of cash posting (part of customer service organization)
-Developing process for dispute chargebacks with customers and tracking methodology (within customer service organization)
-Creating customer score cards and KPIs
-In addition, we need to develop billing procedures and establish internal ownership and consolidated review as multiple people are touching the process and we have multiple instances where the customer does receive invoices timely
Profile
-Deep understanding of wholesale operations (with relevant industry knowledge in retail and discount chains), customer service standards, and process optimization techniques
-Experience in a consumer goods manufacturing environment
-Excellent forensic and analytical skills; critical thinking skills and ability to understand the big picture with limited facts
-Ability to work around limited information availability; basically, a self-starter who will roll up sleeves and dig in and someone who can navigate internal resistance or lack of personnel availability as we are an extremely lean organization
-Clear communication skills
-Process mapping, development, and dissemination
-KPI development
-Basic understanding of accounting connectivity of the various activities
Job Offer
Competitive pay and a strong benefits package.
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