Associate Manager, Platform Innovation - Product Strategy & Operations

About the Team

The Platform Innovation team leads up the strategy, launch + scaling of DoorDash’s nascent bets for its white-label restaurants business.

About the Role

You will report into our Manager of Launch + Product Operations and serve as a member of our broader Restaurant Platform organization. This role will lead the strategy, discovery + roll out of key product features/releases for our team.

You’re excited about this opportunity because you will…

• Join a unique startup opportunity within DoorDash with an aggressive growth trajectory at the ground floor; you will get to work on multiple parts of the business over time and grow your toolset; you will get to work directly with world-class leaders such as DoorDash’s Co-Founder + VP of Restaurant Platform.
• Impact on Product Success : Directly influence the success of products by ensuring smooth operations, driving efficiencies, and enhancing customer experiences.
• Cross-functional Collaboration : Work closely with teams across the organization, including product managers, engineers, sales, and customer support, to align across the lifecycle of launching a product.
• Data-driven Decision Making : Use data and insights to optimize product performance, influence strategic decisions, and drive continuous improvement.
• Process Optimization : Identify and implement processes that enhance the efficiency of product rollout.
• Problem-Solving at Scale : Solve complex problems related to product development, launch, and delivery, ensuring that operations run seamlessly.
• Exposure to Product Strategy : Gain a deep understanding of product strategy and contribute to how the product is delivered to the market.
• Ownership and Autonomy : Enjoy a role that offers a high degree of ownership, with the ability to manage projects end to end.
• Customer-Centric Focus : You will get to work directly with our merchants to tie strategy to real-world application, collect product feedback and test impact.

We’re excited about you because…

• You have 4-7 years of working experience in roles such as but not limited to: startup/ restaurant tech/software strategy & operations, product management or banking, consulting.
• You have experience building a strategy based on a combination of industry research and real-world needs of your project/product’s users.
• You are a flawless executor who isn’t afraid to roll up your sleeves and get to the lowest level of detail to solve problems.
• You love building process - we are building a product that requires DoorDash to operate differently - this requires new systems and ways of doing business.
• Your cross-functional partners love you. We are a small scrappy team which means that we work closely across teams and departments to reach our goals. You can communicate, collaborate and drive alignment across product, engineering, sales, onboarding + support.
• You are comfortable with ambiguity, changing priorities and putting out fires - we are an early stage product and this will come with the territory.
• You are analytical - your first instinct is to go deep in the data to solve our problems.
• Willingness to travel up to 20% of business days is required.
• Experience working closely with technical products is a plus.
• Knowledge of Microsoft Office / Google products and SQL are a plus.