Call Center Analyst - HR DeskLocation Denver, CO# of openings 1Salary Range (Min-Max) $43680We’re going places, hop on board.Our value is in our employees – smart, passionate, and fun people.Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community.Job Summary:We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.Essential Functions:Some of the primary responsibilities of this role include:Handling incoming phone requests from customersHandling incoming electronic requests (Chat, Email, and Fax) from customersCreating, tracking, and resolving Human Resources (HR) application incidents and service requests.Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs)Researching customer requests to ensure accurate information and resolutions are providedEscalating customer requests that cannot be handled at the Service Center to the appropriate support teamUsing customer service skills to clarify customer issues and requests to ensure proper resolution or escalationCreating, updating, and retiring service center knowledge documentationAttend and participate in team meetings to surface and discuss process improvements and service offering changesEducation:High school diploma or equivalent. Bachelor's Degree preferred.HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hireKnowledge Requirements:Critical thinking skillsActive listening skills and effective communication strategiesEnterprise ticketing application experience - BMC Remedy Service Management experience preferredHuman Resource application support experience preferredExperience:Two (2) + years of customer service experience. Service desk or call center experience preferred.Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!Our Profile:NuAxis is an IT Services firm providing innovative solutions to the U.S. Federal Government using state of the art technologies, architectures, and life cycle management. We are a Certified Microsoft Partner with extensive Microsoft technologies experience. Our services portfolio includes Project Management, Application Development, Infrastructure Management, and Security Management. We offer competitive salaries, an attractive benefits package, and the opportunity to learn from experts.We are a high technology small business with long-standing U.S. Federal Government experience * Visionary executive leadership * Expert professional services team comprised of highly skilled engineers and software developers * Rapid growth over the last several yearsNuAxis is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled. Employment contingent upon successful completion of background investigation.#DICE #NAI