Specialty/Food Service Account Manager

Are you hungry to innovate? To do things differently? To work with a company that’s real, thoughtful and very forward-thinking?

Meet Riverside. We are an organic, “better for you” snack company, manufacturing award-winning, nutritious, allergen-free snacks. Your kids know us as MadeGood, tasty school-safe snacks. Your buddies on the go grab our GOOD TO GO delicious and nutritious snacks.

At Riverside, we make delicious snacks that are good in every way. From our ingredients to our manufacturing practices, we’ve raised every bar on every aspect. We’re friendly and focused on creating foods that are good for you and good to the planet as well. Riverside Natural Foods is B-Corp certified, Triple-Bottom Line, Zero Waste, and Canadian owned and operated.

Come work with a Canadian leader! We value teamwork, humility, respect, ownership, adaptability, grit and fun.

You can learn more about us at

We continue to grow and today are looking for a committed, talented, star to join our team as our Specialty/Food Service Account Manager.

Purpose of Position

The Specialty/Food Service Account Manager is responsible for delivering best-in-class account management of current business while developing targeted channel segments set forth in our strategic plan. The position manages customers' and sales agents’ performance and relationships with major national and food service customers.

Duties & Responsibilities

Driving sales growth for Riverside Natural Foods:

• Demonstrate and uphold Riverside’s Core Values, mission, and vision.
• Effectively manage sales and sales agents.
• Hunter mentality to gain new customers, and farmer opportunities to grow existing relationships.
• Think proactively and strategically in order to drive organization-wide sales results.
• Utilize sales and influencing skills across written verbal and presentation forms of communication internally and externally.
• Identify, research, and analyze problems, identify alternative solutions, and project consequences of proposed actions.
• Gather, evaluate, and interpret information, particularly as they relate to information on funding sources, market issues, and trends.
• Effectively organize, plan, and execute.
• Help to establish RESPECT and confidence with customers. Build and strengthen relationships with customers.
• Educate customers on product attributes and benefits while displaying HUMILITY.
• Build relationships within multiple levels of the customer organization. Develop and manage collaborative partnerships and joint business plans with key customers.
• Develop and drive strategic plans to meet or exceed revenue goals. Have high engagement with customers to collaborate and partner during the planning process.
• Provide key inputs for demand planning - own the bottom-up forecast for the S&OP process for each account owned. Properly manage forecasting on an accurate and consistent basis.
• Compile and review quantitative sales data and react rapidly to changing trends or new competitive threats and opportunities. Have a close pulse on the environment and proactively have plans to support customers and RNF brands.
• Create and present customer-specific presentations.
• Develop customer-specific programs to drive strong velocities.
• Discover medium- and long-term opportunities. Offer a solution-based selling approach.
• Attend designated trade shows and events.
• Any other duties as assigned.
• Travel may require 50% +

Education & Qualifications

• A Bachelor’s degree with a business concentration is preferred.
• Minimum of 3+ years in Food Service sales in the CPG industry.

Skills And Abilities

• Proven track record of sales success in food service national account customers.
• Category management mindset and know how to expertly use syndicated data sources (SPINS, Nielsen, IRI) and customer-specific data to support fact-based selling.
• Proficient with MS Excel, MS Office, and PowerPoint.
• Excellent organizational and communication (written, verbal, and virtual) skills with high attention to detail.
• Ability to prioritize and manage time effectively, while thriving in a remote environment.
• Have a thorough understanding of trade math, promotional planning, and forecasting rationale.
• Have an open mind and be excited to do things differently when the opportunity presents itself.
• Strong problem-solving skills and desire to bring creative and tactful solutions to business opportunities.
• Motivated, enthusiastic, and positive even during stressful times (we love what we do but not every day is a walk in the park).
• You feel connected to our mission of encouraging health, sustainability, and transparency.
• You are ready to make your mark in a smaller, growing brand leveraging your experience to deliver amazing results and build an outstanding company.
• You have an entrepreneurial spirit in that you’re comfortable with ambiguity and are energized by the process of building something lasting from the ground up.

What We Offer:

• RRSP matching or IRA matching for an empowered financial journey.
• Join Employee-Led Resource Groups (ERGs) championing mental health, sustainability, diversity, women, and LGBTQ+ rights.
• Develop your career further through our Riverside University program and with our Tuition Reimbursement Program.
• An open concept work environment that embodies our Values.

How to Apply:

If you have the commitment to excellence, the energy, the attitude and experience we need, then please submit your resume to careers(AT)riversidenaturals.com with the subject line Specialty/Food Service Account Manager or click the apply button!

Riverside Natural Foods is committed to providing an inclusive and accessible environment for everyone. If you have a disability and require accommodation in the interview process, please let us know when you apply.

We thank all applicants for their interest; however, due to volume, please note that only candidates selected for an interview will be contacted.