Product Delivery Manager

JOB DESCRIPTION

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Vice President – Global Real-Time Payments and Alternative Payments in Global Banking Payments, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Maintains and continues to develop the Global Real-Time Payments and Alternative Payments product proposition for Commercial Banking clients.
• Establishes delivery milestones, budget, releases, client impacts, and client servicing metrics in cooperation with cross-functional teams.
• Co-owns client-facing enablement efforts with the Commercial Banking Commercialization team.
• Owns new product approvals and change management processes for Commercial Banking clients.
• Incorporates customer feedback and market research to prioritize new features and functionality requests, supported by strong business cases that will reflect client needs.
• Co-sponsors go-to-market and commercialization efforts to ensure solutions are ready to be offered to Commercial Banking clients.
• Works with internal and external partners to deliver solutions and plan for launches.
• Partners closely with sales, onboarding and service organizations to optimize processes and improve the client experience, ultimately decreasing cycle times and increasing client satisfaction.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area.
• Demonstrated ability to execute operational management and change readiness activities.
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes.
• Experience in product or platform-wide release management, in addition to deployment processes and strategies.
• Expertise in payments – acquiring/acceptance/payment processing and/or digital payments, ideally faster or real-time payments.
• Strong influencing and partnership/collaboration skills to drive cross-functional teams to build better solutions and to execute go-to-market plans.
• Ability to build compelling presentations to elicit action from internal stakeholders and to positively influence client buying decisions.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics.
• 5+ years of relevant Product, Strategy or Consulting experience within Payments (Banking or Fintech) using a data-driven approach.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.