Account Executive

SUMMARY

Under the direction of the Vice President, the Account Executive interfaces with an assigned list of accounts and acquires new accounts involving the Company’s portfolio of products (i.e., property, casualty, automotive, or other types of insurance). This individual is in charge of insurance accounts and is required to retain the clients’ business; give audience to existing clients; advise them on the status and requirements of their insurance accounts; and get to know their needs and provide solutions that are appropriate.

Essential Duties & Functions
Other duties may be assigned.

• Relationship management of client.
• Proactive development and execution of client risk management strategy.
• Knowledge of full portfolio of P&C products and services including but not limited to large deductible, global plan, loss control, claim, etc.
• Proficient understanding of compliance & marketing (RFP), reporting & analytics, and able to perform these functions with little guidance from the team lead.
• Independently, or in partnership with Vice President, lead client meetings and presentations.
• Coordinates with Customer Service team and/or Account Representatives, the ordering and issuing binders, certificates, policies, endorsements, and other items. Verifies accuracy.
• Prepares summaries, schedules and proposals, process renewals in coordination with Customer Service team and Account Representatives according to company procedures.
• Review and verifies policy, audits, calculates premiums, and establish payment method.
• Strong knowledge of and relationships with vendors.
• Maintains confidentiality of company and customer information, including pricing, growth projections, market share and other materials that can be used by the competition.
• Delegates tasks, training, and onboarding as appropriate.
• Monitors and recommends opportunities for client revenue enhancement.
• Recommend or initiate actions to service the client effectively and proactively.
• Identify, plan, and develop methods and procedures to obtain greater efficiency and effectiveness of client programs and policies.
• Develop sales or cross-selling opportunities with current clients.
• Assist in new business opportunities and developing retention strategies for existing clients by working collaboratively with client executive teams.
• Ability to guide and mentor junior level staff to grow within the team.
• Ability to identify strengths and/or challenges within the department and promote strengths or find solutions for challenges.
• Performs special projects and other miscellaneous duties as assigned by senior management.

Non-Essential Duties
Other duties may be assigned.

• Conduct sales presentations utilizing Company sales materials.
• Follows up to complete any assigned work.
• Maintains high ethical standards in the workplace.
• Reports all irregular issues and problems to the management for solution.
• Maintains good communication with office staff members and outside contacts.
• Complies with all company policies and procedures.
• Responsible for maintaining a clean and safe working area by participating in all aspects of the Company’s Safety Program.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Bachelor’s degree from four-year college or university, or equivalent work experience.
• Minimum of five or more years of P&C related experience and/or training.
• Proficient with MS Office Suite.
• Strong mathematical and analytical skills.
• Ability to maintain a high level of confidentiality.
• Excellent verbal and written communication skills.
• Ability to work independently and make accurate decisions and demonstrate good judgement.
• Detail oriented with excellent organizational and time/project management skills.
• Must obtain and maintain active Property and Casualty Insurance Agent License.
• This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. If required, acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are requirements of this position.
• Maintain positive working relationships and clear communication with co-workers, clients, and insurance carriers.
• Must be available for offsite meetings with clients.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

• Communication: Communication refers to the ability to inform orally and in writing, with clarity and good effect. It means to understand clearly and quickly when instructions or orders are received. It means judgment about what information is important and what is not, and what should be communicated, how, to whom and when.
• Customer Focus: Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Drive for Results: Pursues goals with energy, drive, and a need to finish. Does not give up, faces resistance or setbacks well; pushes self and others for results.
• Job Knowledge: Refers to the amount of relevant job knowledge and skill you have. Includes awareness and possession or mastery of special facts, practices, manual skills and techniques and decision-making methods. How well the employee is knowledgeable of services, policies, and procedures.
• Judgment: Able to make decisions that are sound, accurate, timely and supported by the reasoning and inclusion of others.
• Mentoring: Provides advice and support to, and watch over and foster the progress, development or training of a less experienced person or junior colleague.
• Negotiating: Able to negotiate with both internal and external groups. Finds solutions that match the needs of all parties.
• Organizing: Able to use resources (people, funding, material, support) to get things done. Able to orchestrate multiple activities at once to accomplish a goal. Uses resources effectively and efficiently. Arranges information and files in a useful manner.
• Presentation Skill: Uses communication skills to develop messages for various audiences. Able to measure audience response and adapt accordingly.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High pressured, fast-paced environment with significant telephone and personal disruption. Large number of multiple steps in complex system performed with accuracy and speed is essential to the successful completion of tasks.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; talk and hear; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is often required to sit. Specific vision abilities required by this job include ability to adjust focus when using computers tablets or other electronic devices.

Essential Weight Lifting/Force Exertion Requirements:

Less than 1/3 of time: Up to 100 pounds with lifting aid
1/3 to 2/3 of time: Up to 50 pounds
More than 2/3 of time: Up to 10 pounds

The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the Company’s discretion.