Customer Care Representative

Who we are:
Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
Current Opportunity: Customer Care Representative
Onsite/Hybrid/Remote: Remote
Shift: Will need availability for weekend or evening
Salary: $15.87 per hour
What you will do:
The Customer Care representative position provides telephonic support in various areas of customer assistance. The representative will assist families in finding child/elder care resources. The representative will receive frequent inbound and make outbound phone calls throughout the workday.
Responsibilities:

• Handle incoming calls, chats, and emails to provide timely and effective customer service.
• Collect essential information from customers to understand their needs and offer appropriate solutions or resources.
• Keep clients informed about the next steps and provide timely updates on when they will receive further assistance from the team.
• Accurately document all customer interactions, inquiries, and resolutions.
• Address customer questions regarding benefits, services, or issues related to our online portal, ensuring clear and helpful communication.
• Follow established matrices and protocols to ensure consistency and quality in service delivery in a timely matter.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Qualifications/Skills:
To excel in this role, you will need the following qualifications and skills:

• High School Diploma
• Minimum 2 year customer service experience preferred
• Proficiency in Microsoft Office (primarily Outlook)
• Telephonic troubleshooting ability
• Exceptional time management, communication, and organizational skills
• Ability to learn various computer-based case management systems
• Schedule flexibility - Shifts may include evenings and/or weekends. Partial holiday coverage will be required.

What we offer:
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Full benefits package, Paid time off, 401k match, Training/tuition reimbursement, Gym reimbursement, Wellness rewards, Access to EAP benefits and all WPO services, Mentorship Program, Employee exchange program, Comprehensive training provided for this position.
At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.
We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.
For further details about WPO please check out our website and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience
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