Req ID: 430734Report To: VP of Customer Success & Ops I Department: CS & Ops Team I Location: Pasadena, CA or Austin, TX or Remote I Travel Required: Approximately 20%Why You’ll Love Working Here:Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee’s family. Short-Term Disability (STD) & Long-Term Disability (LTD) are provided and 100% covered by the company.We offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.What You’ll Be Doing:Supplyframe, recently acquired by Siemens, is an innovative and rapidly growing leader in the electronics component industry. We are seeking a Senior Customer Success Strategist (SaaS Products) to lead and drive digital innovation with our customers. This high-impact, high-visibility role is a mix of customer strategy and execution. It will require the individual to operate both as a player and a coach all the while being at the forefront of our fast-growing SaaS customer experience organization.Responsibilities include but are not limited to the following:Lead the post-sales effort in building enterprise success programs that deliver consistent value to OEM market on Supplyframe solutionsDrive business impact and value outcomes for assigned high profile and strategic customer accounts, including steering committee participation and communication to key stakeholders about the needs, requirements, progress and health of customer initiativesBuild and maintain relationships with customers at executive, management, and user levelsConduct value alignment workshops to understand key business drivers, define goal milestones and quantify outcome achievementApply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise successCreate customer success plans, long-term transformation roadmaps and help develop financial goals that demonstrate value and ROILead contract renewals and negotiation discussions as neededGuide, coach and support other Customer Success Managers (CSM’s) on the SaaS solutions teamGather customer requirements and facilitate product feedback sessions with internal teamsWork with sales and pre-sales teams to plan for pipeline deals, new customer handoffs and expansion opportunitiesLiaise with Siemens counterparts and work cooperatively for joint accountsCollaborate with Supplyframe leadership to create strategy and expansion planning for the department and necessary key rolesWho/What We Are Looking For:A bachelor's degree and extensive years of experience in customer-facing roles (ideally a combined background of pre and post-sales) is requiredIndustry experience in procurement, supply chain, or engineeringBusiness consulting background in high tech, procurement, manufacturing, or supply chain is preferredConsultative people centric approach to customer conversations that challenge to drive revenue and growthCapable of influencing, collaborating, and consensus building across multiple teamsCreativity in finding and presenting solutions to business and technology challenges with an energy and passion for digital transformationAnalytical and process-oriented mindsetEnthusiastic coaching and mentoring skills with the ability to inspire othersDeep understanding of value drivers in recurring revenue business modelsExperience in value engineering and/or translating qualitative value statements into measurable, quantitative metrics is a strong plusThe salary range (including bonus) for this position is $130,000 to $220,000. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education/training.Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.#LI-FRAME#LI-PLM#LI-EDA#LI-NS1#LI-HYBRID#SWSaaSEqual Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form ( . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here ( .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here ( .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here ( .