MSR - Level 1 - EXN

Job Details
Job Location
Exxon - Baton Rouge, LA
Position Type
Full Time
Job Category
Admin - Clerical
MSR - Level 1 - EXN
Alliance Safety Council
Member Service Representative - Level 1 - Exxon Site
Job Title: Member Service Representative - Exxon Site
Department: Member Services
Reports To: Member Services Manager
FLSA Status: Full-Time, Hourly - Non Exempt
Summary: Member Service Representatives supports the Member Services Department by providing support and assistance with training on products offered by the organization to our clients.
Supervisory Responsibilities: This position has no supervisory responsibilities.
Essential Functions:
General:

• Be on time and at assigned post every workday by assigned starting time and clock in and out via PayCom
• Turn on and log on all computers, databases, email, and etc. to ensure proper operation.
• Clean work areas daily.
• Troubleshoot IT issues.

ASC Training Center:

• Check-in students according to Front Desk Policy (CS-FD-002).

• Assist member companies with issues involving registration or employee training.
• Seat students according to CBT Lab Policy (CS-LAB-004).
• Monitor the Sterling queue and pass or fail the students SSV as needed.
• Print cards for students that pass and instruct those that fail of their options.
• Monitor students in the CBT Lab to prevent cheating. Provide assistance as needed (according to the CBT Security Procedure). Never leave the CBT Lab unattended.
• Close CBT lab according to CBT Lab Policy at the end of the day (CS-LAB-007).

Exxon Badging Center:

• Issue hangtags, contractor badges, employee badges, and accountability tags.
• Activate and deactivate badges.

Non-Essential Functions:

1. Perform other duties as may be assigned.

Computer Skills: Must be competent in all functions of the Alliance Safety Council computer programs and databases.
Other Skills and Abilities: Must be dependable, able to communicate well with others, and act in a professional manner while under stress periods of time.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of an MSR, the employee must be able to stand for extended periods of time, be able to regularly walk, climb, balance, stoop and kneel and must occasionally lift and/or move up to 25 pounds.
Work Schedule: Monday-Friday 6am-2pm during turnarounds overtime and weekends may be required. Holiday closure will be based on Holidays observed by Exxon.
Qualifications
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requires knowledge and understanding of the English grammar, and basic computer skills. High school education or equivalent required including 1 - 3 years' experience in the area of member services. The requirements listed below are representative of the knowledge, skill, and/or ability required. Bilingual in Spanish a plus.