Customer Service Specialist

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

Responsibilities:

1. Make accurate modifications to consumer policies depending on the information supplied.
2. Verify new customers' coverage and present policyholders with proof of insurance paperwork.
3. Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
4. Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions.
5. Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed.

Qualifications:

1. Position requires a high school diploma or GED equivalent.
2. Knowledge of insurance products and policy schedules is preferred.
3. Must have knowledge of Microsoft Office and customer relationship management software.
4. Prior work in a customer-facing position or customer service role is required.
5. Excellent active listening, interpersonal, and communication skills.

Compensation:

$16 - $18 hourly