Mid- Level Field Engineer- Seattle, WA

Oneida Professional Services (OPS) is actively seeking a highly motivated, full-time Mid-Level Field Engineer in Seattle, WA.

Compensation Range: $19.59/Hour

Key Responsibilities:

• Provide support for all onsite IT activities.
• Consult with support teams, help desks, customers, and other technical staff in the resolution of problems.
• Coordinate and perform operation and/or maintenance activities for networks/servers.
• Identify recurring problems and recommend steps to reduce the severity or frequency of problems.
• Install, troubleshoot, and maintain an extensive variety of products and equipment.
• Deliver services and solutions in technical support, systems refresh, software integration, and operations support.
• Identify, analyze, and repair product failures, and order and replace parts as needed.
• Provide onsite training of customer support personnel.
• Provide on-call support by identifying, researching, and resolving technical problems received via the ServiceNow ticketing system.
• Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
• Recommend systems modifications to reduce user problems.
• Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing, and replacing equipment components.
• Install operating system patches, upgrades, etc. via SCCM Software Center.
• Provide remote support services for telework/home users.
• Help ensure user applications work over VPN and/or Citrix.
• Manage user relocation requests.
• Ensure devices are properly encrypted.
• Provide on-site support for enterprise groups such as the network and security operation centers.
• Restart network equipment, including switches and routers as directed by enterprise networking.
• Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.
• Assist with physical inventory as needed.
• Process computer equipment for disposal and ensure all devices are fully wiped of information before leaving the facility.
• Troubleshoot system problems related to video conferencing and audio/video O&M.
• Gather, analyze, and report end-user support trends.
• Other duties as assigned.

Minimum Qualifications:

• High School with 2-5 years (or commensurate experience).
• High degree of technical proficiency.
• Excellent problem-solving skills and analytical abilities.
• Must be able to obtain and hold a Public Trust Clearance.

Preferred Qualifications:

• Minimum 6 months’ experience troubleshooting Apple Macintosh software and hardware in a customer service role.
• Certification in Microsoft Operating Systems.
• Familiarity with SCCM remote resolution and using SCCM to remotely complete software installation.
• CompTIA Network+.
• CompTIA A+.
• CompTIA Server+.
• CompTIA Security+.