Health Navigator

ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems - disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered 'yes', to any of the above, World Relief, and millions of people around the world need you.
This Health Navigation Specialist is responsible for supporting newly arrived Afghans in accessing comprehensive healthcare services and building client self-sufficiency in navigating healthcare systems. This position will work with the Resettlement team to provide new arrivals with case management, services, individual coaching, and connection to resources and benefits. The position focuses on creating stability and uses a strengths-based case management approach to address client needs and promote long-term self-sufficiency in accessing medical care.
Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Assess participant needs, strengths, and goals and then establish comprehensive action plans with short and long-term goals
• Provide comprehensive, client-centered health navigation services to newly arrived Afghans, including but not limited to:
• ----Enroll and support in accessing all eligible insurance and healthcare benefits, including MediCal and Social Security;
• ----Ensure clients establish primary care and have access to all needed specialty services;
• ----Assist with booking healthcare appointments and scheduling transportation and interpretation through insurance;
• ----Identify appropriate service providers to meet client health and wellness needs, successfully coordinate client referrals, and assist and advocate for ongoing access to services and care;
• ----Provide individual coaching to promote self-sufficiency in independently navigating the healthcare system
• ----Provide transportation, when necessary, to required appointments
• Work with cross-departmental staff to ensure client integration and referrals across programming;
• Support and build ongoing partnerships with local service providers and community organizations addressing healthcare needs;
• Complete timely and accurate case notes, track program data, maintain up to date knowledge of program requirements; and ensure compliance with casefiles and documentation;
• Document participant services and activities thoroughly and in a timely manner in accordance with program and World Relief Modesto requirements
• Maintain accurate, timely, and compliant casefiles
• Update and maintain client information in protected, online databases (Dynamics, Teams, etc.)
• Conduct regular, re-occurring meetings with clients to ensure progress on goals and to provide appropriate connections to resources, including transportation assistance
• Achieve grant requirements and deliverables through timely, high-quality services
• Participate in on-going training to improve service delivery and ensure compliance
• Review and regularly present the status and progress of each case to Program Manager
• Collaborate successfully across World Relief Modesto staff and departments, as well as with external service providers to ensure holistic case management
• Attend meetings as instructed by supervisor
• Other duties as assigned

Knowledge, Skills, & Abilities

• Alignment with WRM core values of serve, drive, care
• Demonstrated success working and communicating effectively in a multi-cultural environment
• Familiarity with Modesto area social service providers strongly preferred
• Ability to speak clearly and comfortably on the phone with partners and participants, which include people with limited English abilities and/or the use of interpreters
• Strong command of Microsoft Office applications
• Proven ability to utilize digital communication tools, such as Zoom, TEAMS, and other platforms
• Ability to work as part of a team and support program-specific volunteers and interns
• Proven success achieving goals and working effectively with all levels of staff in a fast-paced, multi-cultural environment;
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
• Highly self-motivated and comfortable working independently towards case-specific, department, and office-wide goals

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor's degree in social work or related field of study; or equivalent work experience
• Cross-cultural experience
• Strong communication skills, with fluency in written and spoken English; bilingual in Dari/Farsi required.
• Local travel and transportation of program participants required- valid license, access to reliable vehicle and clean driving record

$23 - $25 an hour
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization.World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.