Company:
Conservation Legacy
Location: San Francisco
Closing Date: 20/10/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
To effectively handle all communications via telephone and in person, from patients and or staff to the appropriate department or person in a professional, friendly and efficient manner.
Responsibilities:
- Answer inbound calls to the hospital as well as internal calls in a pleasant, professional and prompt manner.
- Route calls to the appropriate party promptly and politely.
- Announce overhead pages in accordance with the JSH guidelines.
- Respond promptly to alarms and alerts according to policy while remaining calm.
- Provide accurate and timely information, as appropriate, regarding patients, departments, offices and services to inquiring customers.
- Maintain records (on call lists, census lists, pager list, etc.) completely and accurately.
- Call on call members as defined in JSH guidelines.
- Maintain current knowledge about events and organization of JSH in order to answer visitor questions.
- Maintain confidentiality of all protected health information.
- Maintain current operational knowledge of the computer system and equipment in relation to the PBX functions.
- Index all scanned documents to the appropriate patient account with a specific focus on accuracy and thoroughness.
- Receive, alphabetize and open Accounts Payable invoices within 24-48 hours of receipt.
- Receive, process, and log all Certified Mail to include outgoing documents from Case Management and incoming documents.
- Process all patient refund checks and prepare for mailing.
- Meter all outgoing mail for the facility and place incoming mail in appropriate interdepartmental mailboxes. Transport all outgoing, metered mail via personal vehicle.
- Adhere to policies and procedures as required by Jennie Stuart Medical Center.
- Participate in and attend meetings and training as required.
Required Skills:
- High School graduate or GED required.
- Computer classes preferred.
Required Experience:
- Reception and/or switchboard experience preferred.
- Ability to handle stressful situations with good judgement in reference to customer concerns.
- Good verbal and written communication skills, including professional telephone etiquette.
- Good organization and time management skills.
Qualifications:
- High School graduate or GED required.
- Computer classes preferred.
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Conservation Legacy