City Cruises is seeking a Wedding Account Manager for our operation in Philadelphia, PA.
About You:
This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.
About the Opportunity:
The successful account manager will execute the sales plan for their assigned market segment and sub-segments, maximizing revenue generation from that territory.
Essential Duties & Responsibilities:
- Develop comprehensive knowledge of customer and market needs.
- Execute the sales plan using effective sales techniques.
- Generate leads primarily through telemarketing and networking; may attend trade shows and industry events.
- Convert prospects to clients through effective telephone sales calls.
- Identify customer needs and prepare winning proposals.
- Present proposals convincingly over the phone and in person during site inspections.
- Upsell existing clients to higher value items.
- Handle objections and solve customer problems.
- Establish relationships with associations/business organizations and generate referrals.
- Ensure prompt responses to customer inquiries.
- Communicate complete and accurate product details to the operations team.
- Follow up with customers after the cruise to develop the account.
- Work with Regional Director of Sales to resolve customer issues.
- Use Salesforce (CRM software) to manage activities and track productivity.
- Use ANCHOR (reservation software) to accurately book orders.
- Maintain proper personal organization and manage time well.
- Work with Sales Admin to collect payments and maintain accounts receivable.
- Attend applicable meetings as necessary.
- Additional job duties as assigned.
Requirements & Qualifications:
- Minimum of 2 years total sales experience, including at least 1 year of outbound telephone sales experience.
- Bachelor’s degree preferred in a discipline related to the position.
- Hospitality experience preferred but not required.
- Proficient with Microsoft Office products and CRM.
- Analytical skills to identify and exploit selling opportunities.
- Excellent oral communication skills.
- Proposal writing skills required.
- Ability to establish and maintain effective working relationships.
- Ability to persuade and influence people.
- Proven leadership skills.
- Effective listening skills to assess situations and identify solutions.
About Us:
City Experiences’ passion is to provide amazing experiences on land and water. Our success has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles.
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based on race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
We encourage qualified applicants with arrest and conviction records to apply.
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