Senior Manager, HR Services

Job Summary
The Senior Manager of HR Services will be instrumental in driving the efficiency and effectiveness of HR operations within the organization. This role will require a strategic approach to optimizing HR functions, including identifying opportunities for outsourcing, managing key HR functions, and implementing best practices across the HR Services team. This is a hybrid role.
Job Description
Identify Work to Transition to Outsourcing Service Vendors (OSV) and Other Providers:

• In partnership with Sr. Manager HR Operations, assess and analyze current HR tasks and processes partnering with the COE's and HRBP's to pinpoint areas suitable for outsourcing to external vendors or service providers.
• Develop a comprehensive plan for transitioning identified activities, ensuring minimal disruption to HR operations and seamless integration with external partners.
• Partnering with the Manager of HR Operations, monitor and evaluate the performance of outsourced services, adjusting as needed to ensure optimal outcomes

Coordinate Onboarding:

• Oversee the execution of the orientation for new hires, ensuring a seamless and efficient experience, this includes coordinating speakers, ensuring new hires are attending orientation and receive surveys and related materials.
• Collaborate with the Talent team, HRIS, and other relevant departments to streamline onboarding procedures, ensuring consistency and quality across all touchpoints.
• Implement onboarding programs that support new employees' integration and engagement in partnership with the Talent team.

Manage I-9 Vendor:

• Oversee the relationship with the I-9 vendor, ensuring adherence to all employment verification requirements and compliance with federal regulations.
• Address and resolve any issues or concerns related to the I-9 process promptly, maintaining accurate records and documentation.

Coordinate Voice of the Customer Activities:

• Implement and manage initiatives to gather and analyze feedback from employees regarding HR services and support.
• Develop and execute action plans based on feedback to drive improvements in employee satisfaction and HR service delivery.
• Monitor feedback trends and make strategic recommendations to enhance the overall employee experience.

Maintain Process Library:

• Develop, maintain, and regularly update a comprehensive library of HR processes, procedures, and best practices.
• Ensure that all process documentation is accurate, current, and easily accessible to HR team members and stakeholders.

Review and Update Standard Operating Procedures (SOPs):

• Conduct regular reviews of standard operating procedures (SOPs) to ensure they remain relevant, efficient, and reflective of industry best practices.
• Implement necessary updates and changes to SOPs to improve operational efficiency, compliance, and service quality.

Manage Small Projects:

• Lead and oversee the execution of small-scale HR projects, ensuring that they are completed on time, within scope, and within budget.
• Develop project plans, allocate resources, and coordinate with stakeholders to achieve project objectives.

Qualifications/ Required
Knowledge/ Experience and Skills:

• Minimum of 5 years of experience in an operations or related area required.
• Project Management experience
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to bring multiple stakeholders together to align on improvements.
• Ability to work independently and handle multiple priorities in a fast-paced environment.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status.
Educational Qualifications

• 7+ years of relevant experience and a BS degree, preferably with an emphasis in HR or Business

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Come discover more about Otsuka and our benefit offerings;
Disclaimer:
This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request.
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