Account Specialist - Audit

Location
North Miami, FL (In-Person Monday-Friday)
Who We Are
At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.
We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.
Position Snapshot
As an Account Specialist for the Audit department, you will serve as the bridge between the Audit team and our customers, ensuring their issues are effectively addressed and their satisfaction is maintained. The ideal candidate thrives in a fast-paced environment, has strong communication and problem-solving skills, and a keen attention to detail. A proactive approach, coupled with the ability to work independently and as part of a team, will be essential for success in this position. This position reports to the Audit Manager.
Core Responsibilities

• Monitor ticketing system to ensure all customer inquiries are responded to timely via email and/or phone
• Conduct timely follow-up and outreach to providers regarding pending tasks
• Collaborate cross-functionally with departments to address audit-related issues for enrolled providers and provide updates for franchises
• Escalate inquiries that require attention from the third-party payer to ensure timely resolution
• Upload provider documents using the third-party payer's system and processes
• Other duties as assigned

Experience and Skills

• Minimum 1 year of experience in customer service
• Excellent follow-up, time management, and communication skills
• Strong problem-solving and decision-making skills
• Excellent verbal and written skills
• Proficiency in MS Office Suite (Outlook, Word, Excel) is required

Education and Qualifications

• High school degree required

What We Offer

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

Compensation
$55,000-$60,000 depending on experience