IT Director

Position Summary

Provide a consistent, stable and predictable hardware and software client platform for the hosting of GetixHealth daily business-as-usual projects and activities. Maintain minimum 99.99% average uptime across all platforms. Hands-on technical position managing local and remote teams and projects across the world.

Benefits and Incentives

• Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
• Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
• 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
• Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
• Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.

Position Responsibilities

• Serve as a liaison, interfacing with external clients in furthering GetixHealth and IT-INF business and professional services activities.
• Recent experience in supporting a work-from-home, hybrid and on-premises workforce and technical team domestic and abroad.
• Strong Technical aptitude and recent hands-on experience in a given discipline such as software development, engineering or architecture.
• 5 years of infrastructure development experience.
• 5 years support of DevOps performance troubleshooting.
• Experience with various technology development methodologies, specifically developing agile methodology and building an agile organization.
• Show capability to understand and align with enterprise strategic tools, technical infrastructure and future direction against common deliverables.
• Must have a strong background in program and project management plus 5 years of experience.
• Exceptional Customer Service Skills.
• A proven track record of delivering highly available systems and quality software products on time and on budget.
• Minimum of 7+ years of significant experience in a Technology leadership role.
• Minimum of 5+ recent years in a senior leadership role leading a support team of 10+ individuals in a fast-paced environment.
• Experience with building, motivating, mentoring & leading large groups/teams.
• Demonstrated experience and success using project management skills.
• Able to effectively interact with Senior Management, Software Vendors, Peers, Engineers, etc.
• Strict budget and forecasting mentality, ability to manage multi-million-dollar projects while effectively reducing costs.
• Superior written and interpersonal communications skills with both technical and non-technical audiences.

Education and Experience

• Minimum seven years recent hands-on experience in supporting a Microsoft Windows environment in a domain structure with minimum 1000 nodes in mixed hybrid workforce – remote and on-premises.
• Experienced in troubleshooting and maintaining server and desktop platform hardware from HP and Dell.
• Technical understanding in troubleshooting LAN/WAN connectivity issues and application performance, including using WireShark, NMAP, Cisco Secure X Suite, AppDynamics, InfoSight, Intersight.
• Minimum three years recent experience in directly procuring, configuring, and deploying of network equipment in a data center and branch offices.
• Minimum three years’ experience in supporting desktops, laptops, and tablets on multiple platforms including Windows 11, Chrome, Linux, Apple iOS, MacOS, Android 4.1+.
• Minimum three years hands-on experience in directly procuring, configuring, and deploying of network devices, video conferencing codecs.
• Minimum three years’ experience in supporting VoIP platforms and SIP trunk technologies.
• Minimum three years of SD-WAN technologies and vendors.
• Minimum five years recent experience implementing and maintaining enterprise Cisco network and infrastructure hardware, particularly Cisco Catalyst, Meraki edge and wireless, Cisco UCS HC infrastructure.
• Experienced in deploying routing, HA and LAN/WAN technologies, OSPF, EIGRP, RIP, BGP.
• Experienced user of Thousand Eyes, StealthWatch, ISE, Umbrella, DarkTrace.
• Strong communication skills.
• Strong analytical skills.
• Ability to document projects and processes.
• Ability to negotiate compromises between conflicting priorities.
• Strong ability to translate business requirements to written documentation. Experience in set up, configuration, troubleshooting and operation of Tandberg, Polycom, or Cisco MCU equipment.
• Three (3) years recent hands-on experience with virtualization platforms - experience with VMWare and Hyper-V and Citrix.
• Vendor-specific certifications – i.e. MCSE, CCNA, ITIL, PMP (as evidenced by recent certificates).

Work Environment / Physical Requirements

• Work environment is hybrid, with some travel to one or more office locations. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
• Occasional lifting may be required up to 25 lbs.
• Must be able to sit for extended periods of time with frequent bending and stooping.

Additional Notes

• This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

GetixHealth is an equal employment opportunity employer.

Experience

Required:

• 3 year(s): troubleshooting LAN/WAN connectivity.
• 3 year(s): VoIP platforms and SIP trunk technologies.
• 3 year(s): Thousand Eyes, StealthWatch, ISE, Umbrella, DarkTrace.
• 3 year(s): Microsoft Windows.

Behaviors

Required:

• Thought Provoking: Capable of making others think deeply on a subject.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.

Motivations

Required:

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work.
• Self-Starter: Inspired to perform without outside help.