Technical Architecture

Servicenow Solution Architect

Dallas, Texas - Hybrid role

Primary Skills :

ServiceNow Asset Management,

Servicenow Event Management Application,

ServiceNow IT Operations Management,

ServiceNow Development,

Servicenow Discovery,

Servicenow Agile Development,

ServiceNow ITBM,

ServiceNow ITSM

Secondary Skills :

DevOps, Linux, Servicenow Reporting,

Servicenow Orchestration,

Servicenow Operational Intelligence,

AngularJS, UI,

Java, Bootstrap,

Servicenow Knowledge Management,

Servicenow Performance Analytics

Degree :

B.Tech/B.E.

Requirements:

ServiceNow-ITSM, ITAM, ITOM, CSM

Job Description:

Role overview:

Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM)

Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.

Should provide technical expertise to evaluate the impacts and links between structure, people, process and technology

The ServiceNow Tech Lead is accountable for configuring and setting up ServiceNow ITSM, ITAM, ITOM & CSM modules to clients

What we're looking for:

 

· Hands-on development experience in the ServiceNow platform notably CSM, ITSM, ITOM, ITAM

· Deep understanding of the key technologies used building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.

· Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions

· Experience in loading data into SNOW from third party system using Web Services and Import Sets.

· Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow

· Should be able to create technical documentation for reference and reporting

· Hands-On experience on MID Server Integrations

· Implementation experience in ServiceNow Discovery & ITAM modules

· Hands-on experience in hardware/ software asset reconciliation

· Experience in installing HAM/SAM Modules

· Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment

· Hands-on experience in Creating and maintaining API's and data integration processes between ServiceNow and other services.

· Should be able to build customized dashboards and reports based on client's requirements

· Implementation and customization of CSM Portal, Agent Workspace and Service Portal

· Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred

· Should have experience in deploying packages across test/prod instances

· Having ATF experience is preferred

· Must have interest to coach/mentor junior engineers and deliver assigned tasks

· Should have good slide preparation and presentation skill

· Note: Candidate should be willing to learn new modules in ServiceNow and deliver as per Project requirements

Experience with Agile and Scrum development approaches

Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).

Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies