Housing Program Advisor

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Definition:

Under the direction and supervision of HACLA leadership, managers, or other assigned supervisor, performs various tasks pertaining to Section 8 and other rental assistance programs. Accurately disseminates information about all rental assistance programs administered by the Housing Authority, responds to all inquiries timely, and resolves issues appropriately in a highly professional manner.

Characteristics of the Class:

Positions of this class work under minimal supervision and serve as caseload management experts which will require flexibility to handle cases in all aspects and/or manage more complex cases. Incumbents in this position will follow specific instructions in the use of Authority manuals, handbooks, and HUD guidelines to perform various tasks pertaining to initial leasing through continued occupancy, enforcement of HUD standards, and communication with residents and landlords to ensure program compliance. The work involves interviewing, contracting, assisting and directly working with current or potential eligible program participants. Incumbents may be assigned to perform duties of a lower classification on an as needed basis.

Examples of Essential Functions

• Manage multiple cases simultaneously in all aspects including interviewing, contracting, assisting and directly working with applicants and participants.
• Receives, reviews for accuracy, and processes applications for admission and continued occupancy in Housing Authority programs.
• Interviews applicants to obtain required data regarding income, assets and family composition to determine eligibility for program assistance.
• Verifies information given by applicants with employers, public and private health, welfare agencies, and others.
• Notifies applicants of eligibility requirements, methods of selecting prospective tenants, and housing opportunities.
• Interprets and applies Housing Authority policies and procedures.
• Selects applicants for tenancy and establishes waiting lists.
• Verifies comparable rents and inspection approval.
• Coordinates inspections of vacated property and makes home visits, on an as needed basis.
• Processes new tenant contracts and prepares leasing documents, including follow-up correspondence to applicants and landlords.
• Processes yearly contract renewals (including annual, interim, or special reviews).
• Conducts certification sessions.
• Provides ongoing contract maintenance between participants, landlords, and the Authority including landlord rent increases and tenant vacates.
• Addresses tenant and owner complaints.
• Performs other classification related duties as assigned.

Knowledge, Abilities, and Skills

Knowledge of:

• Caseload management.
• Federal regulations and requirements to perform assignments relating to housing programs, including policies and procedures, and basic understanding of housing leases.

Ability to:

• Manage and maintain cases in all aspects from initial leasing to continued occupancy.
• Be flexible and manage multiple cases simultaneously.
• Utilize Elite, Yardi or similar housing software programs.
• Meet tight time constraints and deadlines in a fast-paced environment.
• Prepare weekly and monthly reports.

Skills:

• Exceptional customer service.
• Analytical and math capabilities.
• Communicating effectively orally and in writing.
• Interact professionally with persons from diverse backgrounds.

Minimum Qualifications:

High school diploma or equivalent -AND- two (2) years experience providing direct customer service in public or private sector fields including public housing, social welfare, public health, employment service, counseling, vocational guidance, or a related field; -OR- an associate’s degree from an accredited college or equivalent college credits with specialization in Public or Business Administration -AND- one year of work experience; -OR- a bachelor’s degree from an accredited college or university with specialization in Public or Business Administration.

Special Requirements:

Must possess a valid California Class "C" Driver's License.

EXAMINATION

Applications will be reviewed for relevant experience, education and training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the MOST QUALIFIED APPLICANTS will be invited to the testing process, which may include any combination of oral, written and/or performance examination. Applicants must pass each phase of the testing process with a rate of 70% or higher to be placed on the "Certified List". Generation of a Certified List does not mean that there are any vacant and available positions at this time. The Certified List will be available for not less than 12 consecutive calendar months.

THE EXAMINATION FOR THIS POSITION WILL OCCUR ON TUESDAY, OCTOBER 29, 2024. If you are invited to the examination process, you will receive an email from a recruiter at the Housing Authority NO LATER THAN TUESDAY, OCTOBER 22, 2024. This will be your only notice. There will be no changes to the date(s) of the examination.

REFERRAL PROCESS

Only applicants who have been placed on the certified eligibility list will be considered for job openings. Placement on the eligibility list is neither a guarantee of employment, nor is it an implied promise of work. All applicants referred from an eligibility list for selection interview(s) will be considered for the position; however, only the best-qualified applicant(s) may be selected.

SELECTION PROCEDURE

Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.

HIRING INFORMATION:

All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States. Candidates will start at STEP 1 of an eight step salary range unless there are special exceptions in accordance with the Personnel Rules.

DISABILITY ACCOMMODATION:

Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call (213) 252-5400 for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE: The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

We are an Equal Opportunity/Affirmative Action Employer.

As a condition of new and continued employment, employees in this classification must participate in mandatory direct deposit of payroll.

Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at:

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