Role: IT Analyst/IT security I
Location: Phoenix, AZ (Onsite)
Client: City of Mesa
JOB DESCRIPTION
Classification Responsibilities: An Information Technology (IT) Analyst I performs intermediate
skilled technical assistance in the areas of Desktop, Help Desk, Security, Unified Communications,
Business Solutions, Application Support and Development, Server, Storage and Backup, Network, and
GIS (Geographic Information Systems). Common responsibilities and skills include participating in
small teams on assignments to accomplish project goals. This class is responsible for positively and
actively participating in team training and demonstrating team skills learned by applying and reinforcing
team principles in daily work with functional teams.
Desktop and Help Desk Assignments: Additional duties specific to these assignments include:
identifying improvement opportunities such as tools, processes, procedures, installation, configuration
and troubleshooting techniques; developing troubleshooting, installation, and configuration
documentation; performing more complex software installation, such as those with multiple components
and interfacing requirements; installing advanced peripherals (examples: specialized printers, point-of-sale devices, etc.)
and developing peripheral installation procedures; recording inventory control
information into the IT asset management system; developing basic computer images and updating
existing images; deploying intermediate end user enterprise IT equipment (examples: telephones, fax
machines, portable radios, etc.) which may require pre-configuration prior to deployment; setting up and
configuring new computers for deployment; on-site and remote intermediate diagnosis and
troubleshooting; simulating or recreating user problems to resolve operating difficulties, including
reviewing the history of user incidents to identify if additional training is needed; and monitoring
computer system performance via software tools.
QUALIFICATIONS
Employee Values: All employees of the City of Mesa are expected to uphold and exhibit the City's
shared employee values of Knowledge, Respect, and Integrity.
Minimum Qualifications Required. Any combination of training, education, and experience
equivalent to an Associate's Degree in Computer Science or a related field and 6 months of experience
in the technical support area of assignment OR a Bachelor's Degree in Computer Science or a related
field.
Special Requirements. For this position, an individual receiving a conditional offer of employment
from the City of Mesa must pass a background investigation through the City of Mesa Police
Department, the Arizona Department of Public Safety, and Federal Bureau of Investigation prior to
commencing employment with the City of Mesa (by assignment). Because of the confidential, sensitive
nature of information handled, successful completion of a background investigation and polygraph is
required (by assignment). Must possess a valid Class D Arizona Driver's License by hire or promotion
date (by assignment).