Customer Service Representative (Bilingual) - GOS

Customer Service Representative
This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excellent communication abilities and data entry skills are essential for candidates.
If you are interested in starting a career in the Electric, Gas, and Water Utility industry, Grid One Solutions is the right place for you!
With headquarters in Media, Pennsylvania, Grid One has deployment facilities across the United States and parts of Canada. Grid One is part of Asplundh Infrastructure Group, a wholly-owned subsidiary of Asplundh, a major supplier of outsourced field services to utilities and municipalities. Asplundh is a privately held company, founded in 1928, which currently employs over 33,000 people in the U.S., Canada, Australia, and New Zealand.
Job Type : Full-Time +, Non-Exempt
Pay : Competitive, Hourly
Benefits:

• Health Insurance (Medical/Dental/Vision) from day one
• Company Sponsored Retirement Plan after one year of service
• Employee Assistance Program
• Life, long-term/short-term disability insurance
• Vacation Time after one year of service
• Paid Holidays after 90 days

Essential Functions & Responsibilities:

• Responsible for handling customer complaints and inquiries in a professional and efficient manner.
• Determines the nature of customer call requests and responds with the appropriate course of action.
• Responsible for handling call requests from Field Service Techs.
• Documents all transactions by using the proper tracking processes and reports.
• Data Entry.

Minimum Qualifications:

• Must be 18 years of age or older.
• Bilingual - Fluent in English & Spanish
• Proficient with Microsoft Office
• Able to write, read and comprehend written and verbal job instructions/information
• Must be able to communicate with others in a positive, cooperative, and professional manner
• Adheres to all company policies and procedures
• Willing to work various shifts, including weekends
• Articulate with excellent interpersonal, written, and communication skills.

Education & Experience:

• High School Diploma or equivalent.
• 2+ years of exceptional customer service experience.

Pre-Screen:

• Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check.

License & Certifications:

• Driver License Required.

Travel Requirements:

• Must have reliable transportation to and from the work location.

Physical Requirements:

• RARE (less than 10%): stooping, kneeling, squatting, body-twisting, crawling, manual dexterity, climbing on/off truck, climbing, gripping, lifting over 10 lbs. to 50 lbs., depth perception, lifting, carrying, pushing, pulling, climbing ladders, balancing, lifting up to 10 lbs., lifting up to 50 lbs.
• OCCASIONAL (up to 33%): reaching
• FREQUENT (up to 66%): standing, walking, sitting, sense of touch, range of motion, hearing-speech range.
• CONTINUOUS (up to 100%): speaking clearly, seeing distant, seeing, reading, color vision, climbing stairs.

Safety
Due to the inherently dangerous nature of the industry and requirements to work with or around hazardous equipment, employees must have sufficient eyesight to judge distance/coordination of equipment and tools, be able to maintain attention and concentration for extended periods, be able to withstand exposure to all kinds of weather while completing work assignments, be able to wear personal protective equipment as necessary, be able to enter and exit a vehicle numerous times a day, have the endurance necessary to traverse various terrain, be capable of performing job duties throughout a standard 8- or 10-hour day, be able to communicate with others, read, write, and comprehend written/verbal job instructions and information, and communicate and handle conflict professionally.
Energy is in our DNA - Here's what a day with our team looks like...
About Us:
Grid One Solutions specializes in AMI deployments for electric, gas, and water utilities. In addition to smart grid implementation services for in-home displays and load control devices, Grid One performs meter reading, customer call center operations, field service work, joint use attachment surveys, storm support services, NESC clearance audits and utility asset inspections, construction and contractor management services, pole maintenance, pole restoration/reinforcement, infrared inspection, utility pole asset management solution, field system integrity surveys, gas meter corrosion mitigation and lead testing, and back-office services including secure data transfer and storage. In February 2012, Utility Meter Services, Inc. merged with Grid One, almost doubling the size of its operations in North America.
Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire a reasonable accommodation should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.
An Equal Opportunity Employer.
Accessibility:
Equal Opportunity Employer.
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