LN Concerts, Operations Manager - THE FILLMORE (San Francisco, CA)

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit Nation's Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support, it's no wonder we are certified as a Great Place to Work organization. We want everyone to feel like they belong and can thrive in our community. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward-thinking, and committed. We embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Manage all aspects of facility operations including front of house operations, preventive maintenance, third party contracting, and ongoing venue set-up and tear-down.
• Oversee all aspects of the shows including settlement with artists.
• Prepare and distribute post-show reporting for accounting and operations.
• Oversee cash management in the venue and ensure all procedures are executed accurately.
• Recruit, hire, train, and supervise part-time staff/supervisors of multiple departments including security, maintenance, merch, coat check, and other event staff.
• Develop and oversee overhead expense budgets for repairs and maintenance and venue supply expenses.
• Work with General Manager to assist in the preparation of forecasts and annual operations budget.
• Maintain and monitor records of all incident reports and investigate/manage all pending cases.
• Ensure optimum operating condition of all facility equipment.
• Investigate and resolve guest-related complaints.
• Implement and execute all policies, procedures, and programs ensuring that company standards are maintained.
• Manage event staff new hire onboarding and training for in-sourced positions.
• Manage all training programs and ongoing development of event staff.
• Oversee Security Guard Certification compliance (PPSO).
• Develop and maintain municipality relationships including police, fire, rescue, traffic, and other departments.
• Coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient, and successful events.
• Schedule event staff and effectively manage and approve all payroll for in-house departments.
• Responsible for all required governmental reports and files.
• Ensure execution of all operating department compliance policies and procedures.
• Oversee emergency procedure policies and training for event staff.

WHAT THIS PERSON WILL BRING

• Proven leader with strong management and communication skills.
• Extensive knowledge of venue operations and facility management required.
• Minimum two years experience as House/Operations Manager or a comparable role.
• Minimum two years experience settling shows.
• Experience dealing with police and public officials.
• Demonstrated experience managing multiple departments with a large number of staff, ideally security staff at events.
• Computer skills in Microsoft Word, Excel, and Outlook.
• Excellent oral and written communication skills are essential.
• Experience using Workday or timekeeping systems is a plus.
• PPSO or Guard Card Certification required (can be obtained upon hire).
• Willingness to work nights and weekends; some holidays required.

PHYSICAL REQUIREMENTS

The ideal candidate must be able to complete all physical requirements of the job with or without physical accommodation. Must be able to work around loud noises, flashing lights, and hazers. Must be able to respond quickly to situations. This job requires standing, climbing stairs, stooping, typing, sitting, and lifting.

BENEFITS & PERKS

• HEALTH: Medical, Dental, and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
• YOURSELF: Paid time off policy including holidays, sick time, and a day off for your birthday, free concert tickets.
• WEALTH: 401(k) program with company match, Stock Program Reimbursement.
• FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support.
• CAREER: Tuition reimbursement, student loan repayment, internal growth and development programs & training.
• OTHERS: Volunteer time off, crowdfunding network.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business, we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status, or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, citizenship, race, sex, gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable laws.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting, and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate's education, training, and experience, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee's salary history will not be used in compensation decisions.

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The expected compensation for this position is:
$65,000.00 USD - $81,000.00 USD
** Pay is based on a number of factors including market location, qualifications, skills, and experience.#J-18808-Ljbffr