Front Office Assistant

Job Type
Full-time
Description
Audiology Clinic
Non-Exempt/Hourly
12-Month
Full-Time
Hourly Pay Range: $21.00 - $25.00
American Sign Language Required, or willingness to learn
$1,500 Sign-on Bonus
Housing Resources Available
Tuition Reimbursement
Benefits Options May Include: Health, Dental, Vision, Life Insurance, Employer-Matching 403(b), Generous Time Off Benefits, Flexible Spending and Dependent Care, and more!
TLC Diversity Statement
The Learning Center for the Deaf is on a journey to create an inclusive and welcoming space for people of all backgrounds. Together, we continue to build an inclusive culture that encourages, supports, and celebrates our TLC community members' diverse narratives. We embrace and value multiple approaches, experiences, and perspectives. TLC believes that diversity fosters innovation. We are committed to cultivating a place where everyone can feel they belong.
About TLC:
The Learning Center for the Deaf is a nationally-recognized leader of services for deaf and hard of hearing children, adults and families. To learn more, click here .
For our Mission, click here .
POSITION SUMMARY:
Supports smooth functioning of Audiology Clinic. Provides customer service to patients by answering phones, scheduling appointments, greeting and checking in patients, maintaining electronic medical records and performing other duties as assigned.
FUNCTIONS AND RESPONSIBILITIES:
Answer phones and handle calls in a professional, friendly, efficient manner.
Schedule appointments for several audiologists and confirm for the next day.
Accurately enter patient demographic information into the computer.
Verification of insurance over the phone and online.
Check-in patients, copy insurance cards, collect co-pays, verify referrals, medical releases.
Pull or create charts, prepare any paperwork for patient appointments.
Prepare and mail reports to patients.
Prepare and mail or fax appropriate correspondence to patient's M.D.
Collect payment for all private pay transactions. Create invoices/generate receipts.
Maintain the front office lobby, straightening magazines and toys.
Maintain an accurate and up-to-date patient record and referring physician database.
Packages and ships as needed to manufacturers via UPS and FedEx.
Perform other general office support and clerical duties as assigned.
Maintain quality and customer service standards set by the Audiology Clinic and the Learning Center for the Deaf.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.
The Learning Center for the Deaf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religious creed, national origin, sex, pregnancy, gender identity/expression, age, criminal record, disability, sexual orientation, familial status, veteran status, marital status and any other legally protected characteristic.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
TLC embraces and celebrates a spirit of inclusion and diversity, and reasonable accommodations and modifications will be made whenever possible.
Requirements

• Professional and caring customer service skills to ensure patients feel welcome and comfortable
• Proper phone etiquette
• Ability to work independently and in a team environment
• Ability to effectively handle details with accuracy
• Flexible, organized, motivated to learn
• Excellent analytical, verbal, and written communication skills
• Requires use of office equipment, such as fax machine, telephone, copier, scanner, computer (Word, Excel, Quickbooks a plus)
• Preferred but not required; general knowledge of insurance bulling, copays, deductibles
• Maintain Patient confidentiality
• Follow HIPAA and policies and procedures of the department
• Experience with either Audiology Software and/or Medical Records Software is helpful
• Willingness to learn American Sign Language
• Some lifting may be requested