Manager, Human Resources, Field Operations

Organization: Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an enthusiastic Manager of HR Field Operations to join our Americas Human Resources Team where you’ll join a team of professionals who love what they do. In this role, you will be collaborating closely with the broader Americas Human Resources team and the Americas field operations teams where you’ll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about diversity, equity and inclusion, committed to nurturing curiosity and new skills, and building connections across the organization with stakeholders, colleagues and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best, and fastest growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands and business lines can open the door for exciting career and growth opportunities to our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

1. Annual allotment of free hotel stays at Hyatt hotels globally
2. Flexible work schedules
3. Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
4. A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
5. Paid Time Off, Medical, Dental, Vision, 401K with company match

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable and inclusive culture and we are committed to diversity across the board—from who we hire and develop, organizations we support, and who we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect and Wellbeing. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

This role is responsible for day-to-day support for all aspects of human resources for managed Select Service hotels in the Americas, administrative support for hotel transitions for all managed full-service & select-service hotels, and daily support from full-service hotels on policy interpretation, system concerns, etc.

1. Provide HR Specialist support for managed full service and select service hotels. This includes: first line of support for hotel leaders with general questions, advice, policy interpretation, lead compensation planning and localize regional communication.
2. Consult on escalated or complex colleague performance concerns for managed full service and select service hotels, including partnering with RVP-operations for general manager leadership development plans.
3. Consult on escalated colleague concerns, including Ethics Points as needed for full service and select service managed hotels.
4. Manage Ethics Point and escalated colleague issue management – distributes, monitors and closes cases in partnership with hotel and regional HR leadership.
5. Attend and represent Americas HR in communicating regional priorities on monthly full service and select GM calls.
6. Enhance, maintain and lead end-to-end process for HR support of hotel openings & transitions, including organizing and leading regular functional calls, coordinating task ownership and completion, Americas HR liaison between hotel HR, regional leadership and management company representatives (for divestures & acquisitions).
7. Manage Americas HR inbox. This includes directly responding to policy interpretation, general HR inquiries, etc. or re-directing inquiries to SME.
8. Demonstrate a commitment to Hyatt core values.

Qualifications

Experience Required:

1. 5-7 years of progressive experience in Human Resources, or a combination of Human Resources and operations experience with a minimum of 3 years of Human Resources experience.
2. Prior experience with leader coaching and counseling, leading colleague investigations.
3. Prior experience with effectively influencing senior operations leaders.
4. Proficiency in Microsoft Office including Word, Excel, PowerPoint, Outlook, Forms.
5. Ability to gain credibility and influence stakeholders at all levels.
6. A hardworking, motivated leader who connects and collaborates easily with people, demonstrates a passion for the business, is positive and trustworthy.

Experience Preferred:

1. Bachelor’s degree in Human Resources, Hospitality or a related field preferred.
2. SHRM-CP, SHRM-SCP, PHR or SPHR preferred.
3. Experience with HR Systems such as EIS, UKG/Kronos/Dimensions, Talent Hub and Saba preferred.
4. The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color and other historically excluded groups, tend to apply to jobs, only if they meet all of the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.