Outreach Caseworker Braintree 2000 Sign on Bonus

JOB SUMMARY

Experience what being part of the Globe Life family feels like. Be inspired by your leaders, encouraged, and cheered on by your teammates to excel and be supported in your career while working with us. We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short – term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

At Globe Life, the primary purpose of the senior project manager role is to lead, oversee and ensure the successful delivery and management of single or multiple projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management to deliver business value.

PRIMARY DUTIES & RESPONSIBILITIES

• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
• Identify and schedule project deliverables, milestones, and required activities and tasks.
• Provide leadership and motivation to project team members throughout the project life cycle and confer with project staff to outline work plan.
• Act as a coach to junior project managers, executives and others who need assistance and advice regarding project management practices.
• Establish a work plan and staffing for project activities, iterations or phases, and arrange for recruitment or assignment of project personnel.
• Review project proposals or plans to determine time frame, funding limitations, procedures for accomplishing projects, staffing requirements and allotment of available departmental resources to various project phases.
• Analyze project proposals to determine time frame, funding limitations and appropriate process for accomplishing projects.
• Review/approve work plan of external service provider or consultancy contracted to execute project.
• Implement project communication plan.
• Conduct project level risk assessment and mitigation.
• Monitor project activities, ensuring the currency, quality and integrity of the information, while providing consistency in content and “look and feel” across the enterprise.
• Ensure that project goals are accomplished and in line with business objectives.
• Assign duties, responsibilities and scope of authority to project personnel.
• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget.
• Review/Create status reports prepared by project personnel, and modify schedules or plans as required.
• Follow established standards and procedures for project reporting and documentation.
• Continuously benchmark project management performance to identify improvements and achieve higher capability maturity in project and portfolio management.
• Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)

Required Skills

KNOWLEDGE, SKILLS, & ABILITIES

• Bachelor’s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience. MBA in IS or other master’s degree preferred.
• 7 – 10 years of Project Management experience
• PMP Certification with experience with Agile
• Distinctive blend of business, IT, financial and communication skills, because this is a highly visible position with substantial impact
• Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (for example, PMI, Prince II or agile)
• Significant knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench), with a solid track record of practical application
• Exceptional verbal and written communication skills; expertise in setting and managing customer expectations
• Ability to work under a program leadership structure
• Experience with waterfall and agile methodologies
• Ability to constructively resolve conflict
• Effective influencing and negotiating skills in an environment in which this role may not directly control resources
• Experience with implementing Salesforce CRM systems
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
• Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio
• Shown ability to think critically and strategically and execute a project across multiple internal and external stakeholders, working toward outcomes/via outcomes based planning
• Strong leadership and interpersonal skills and demonstrates executive presence, strong business acumen, navigates ambiguity, manages complexity.

Applicable to all employees of Globe Life & Accident and its subsidiaries:
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications.

Competency

|

Key Behaviors

---|---

Leadership

|

• Confers with project personnel to provide advice and to resolve problems
• Mentors and coaches development of more junior project managers
• Builds rapport managing interpersonal relations inside and outside immediate project team, and motivates and guides project team members
• Encourages and facilitates cooperation and results orientation
• Fosters an environment of collaboration
• Fosters creative approaches to problem solving and quality deliverables

Management

|

• Determines whether schedule specifics are needed, and skilled with advanced tools and techniques of schedule calculation
• Assesses project risks and implements mitigation plans, as needed
• Designs and implements alternative project management methodologies and processes for best fit to projects
• Designs and implements project change process for scope and iteration management
• Generates ideas, and critically evaluates future scenarios
• Ensures that short-term goals support long-term strategy

Relationship Building

|

• Works with business management on trade-offs of time, cost, quality, risk and schedule constraints
• Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries

Business Acumen and Enterprise Knowledge

|

• Maintains project progress toward business outcome, as requested by management, rather than narrowly focusing on project specifics without reference to efficiency, quality and value
• Refers to enterprise direction, goals and strategy to ensure project managers and the PMO functions add value to the organization and boost customer satisfaction
• Makes decisions and recommendations clearly linked to the organization’s strategy and financial goals, reflecting an awareness of external dynamics

Change Advocacy

|

• Demonstrates personal commitment to change through actions and words
• Mobilizes others within and outside the project to support and enable change resulting from the projects

Influencing

|

• Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment
• Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivate action
• Understands communication style of stakeholders and adjusts accordingly

Results Orientation

|

• Sets and accomplishes challenging goals.
• Defines standards in terms of doing what is appropriate and doing it well
• Competes resourcefully, and takes calculated risks to achieve results
• Delivers with excellence and transparency

Required Experience

EDUCATION & WORK EXPERIENCE REQUIRED

• Bachelor’s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience. MBA in IS or other master’s degree preferred.
• 7 – 10 years of Project Management experience, specifically implementing Salesforce CRM
• Experience with implementing Salesforce CRM systems
• PMP Certification with experience with Agile
• Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)

Qualifications:
KNOWLEDGE, SKILLS, & ABILITIES

• Bachelor’s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience. MBA in IS or other master’s degree preferred.
• 7 – 10 years of Project Management experience
• PMP Certification with experience with Agile
• Distinctive blend of business, IT, financial and communication skills, because this is a highly visible position with substantial impact
• Knowledge of project management methodology and experience or familiarity with major, defined program management approaches (for example, PMI, Prince II or agile)
• Significant knowledge of project planning/scheduling tools (for example, Microsoft Project and Open Workbench), with a solid track record of practical application
• Exceptional verbal and written communication skills; expertise in setting and managing customer expectations
• Ability to work under a program leadership structure
• Experience with waterfall and agile methodologies
• Ability to constructively resolve conflict
• Effective influencing and negotiating skills in an environment in which this role may not directly control resources
• Experience with implementing Salesforce CRM systems
• Strong knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence
• Ability to support a tactical resource plan by mapping future demand to forecast project completions in the project portfolio
• Shown ability to think critically and strategically and execute a project across multiple internal and external stakeholders, working toward outcomes/via outcomes based planning
• Strong leadership and interpersonal skills and demonstrates executive presence, strong business acumen, navigates ambiguity, manages complexity.

Applicable to all employees of Globe Life & Accident and its subsidiaries:
• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications.

Competency

|

Key Behaviors

---|---

Leadership

|

• Confers with project personnel to provide advice and to resolve problems
• Mentors and coaches development of more junior project managers
• Builds rapport managing interpersonal relations inside and outside immediate project team, and motivates and guides project team members
• Encourages and facilitates cooperation and results orientation
• Fosters an environment of collaboration
• Fosters creative approaches to problem solving and quality deliverables

Management

|

• Determines whether schedule specifics are needed, and skilled with advanced tools and techniques of schedule calculation
• Assesses project risks and implements mitigation plans, as needed
• Designs and implements alternative project management methodologies and processes for best fit to projects
• Designs and implements project change process for scope and iteration management
• Generates ideas, and critically evaluates future scenarios
• Ensures that short-term goals support long-term strategy

Relationship Building

|

• Works with business management on trade-offs of time, cost, quality, risk and schedule constraints
• Builds both formal and informal professional networks, and extends these networks within, across and external to organizational boundaries

Business Acumen and Enterprise Knowledge

|

• Maintains project progress toward business outcome, as requested by management, rather than narrowly focusing on project specifics without reference to efficiency, quality and value
• Refers to enterprise direction, goals and strategy to ensure project managers and the PMO functions add value to the organization and boost customer satisfaction
• Makes decisions and recommendations clearly linked to the organization’s strategy and financial goals, reflecting an awareness of external dynamics

Change Advocacy

|

• Demonstrates personal commitment to change through actions and words
• Mobilizes others within and outside the project to support and enable change resulting from the projects

Influencing

|

• Communicates ideas or positions in a persuasive manner that builds support, agreement or commitment
• Takes actions that directly or indirectly influence others to create buy-in, gain trust and motivate action
• Understands communication style of stakeholders and adjusts accordingly

Results Orientation

|

• Sets and accomplishes challenging goals.
• Defines standards in terms of doing what is appropriate and doing it well
• Competes resourcefully, and takes calculated risks to achieve results
• Delivers with excellence and transparency