Product Operations Lead

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Lead Product Operations Analyst will bring together teams from across Docusign organizations and functions to help us deliver incredible products to our customers. This individual is one who strives to efficiently align cross-functional collaborators, has a keen business sense, sound judgment, and can thoughtfully develop scalable frameworks to support complex programs with measurable business outcomes. This role will be instrumental in developing methods for teams to work seamlessly across organizational lines. The Lead Product Operations Analyst is a creative problem-solver, even in the face of more complex, or larger-scale deliverables. This individual will be able to tell a story based on data to ensure the team plays a critical role in getting Docusign’s products into the hands of our customers.

This position is an individual contributor role reporting to Director, Program Management.

Responsibility

• Develop scalable frameworks to support the product lifecycle, using first-hand experience in product to identify areas for improvement, and drive the implementation and governance of best practices and standards that connect operating lines across functions.
• Contribute to business reviews and decision making forums, providing a neutral perspective based on scorecards and frameworks instituted as part of the product lifecycle governance.
• Drive key business and product decisions to be made cross functionally among senior leadership teams at pivotal moments in the product life cycle.
• Deliver influential and impactful presentations and other communications that lead to better functional and cross-functional understanding and alignment on objectives and path forward.
• Drive written and verbal communications around the product lifecycle, its intersections with business reviews and other operating rhythms, and clearly articulate decisions needed and path forward in a clear and concise manner to a wide range of partners across functions.
• Identify complex problems and issues across the organization and define and lead programs and processes to solve them.
• Influence and advise team members, critical collaborators and executive management across organizations to act and drive programs to completion.
• Establish and lead operating processes and tools for effectively managing the organization.
• Champion quick and effective decision making, and hold self and team members accountable for reaching goals.

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic -

• 8+ years minimum related business experience.
• Bachelor's degree.
• Experience working in management consulting, product management and strategy, analytics, or product operations.
• Experience working closely and influencing product, engineering, marketing, and sales teams.

Preferred

• Bachelors or Masters Degree in Data Analytics or related field.
• Experience working with data visualization tools including Tableau.
• Business experience related to strategy, operations or analytics.
• Ability to influence without authority, able to tell a story based on data in order to bring others along in their vision.
• A Six Sigma “Black Belt” and thoughtfully applies this ideology to ongoing business priorities.
• Excellent written and verbal communication skills.
• Quickly and positively adaptable to changing conditions, e.g., evolving or new business processes, technologies, other tools, standards, ways of working, etc.

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $134,900.00 - $216,975.00 base salary.

Illinois: $129,000.00 - $182,250.00 base salary.

Washington: $129,000.00 - $190,550.00 base salary.

This role is also eligible for bonus, equity and benefits .

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at .

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.