Style Crest is seeking a dedicated and detail-oriented Credit and Collections Analyst to join our team. In this pivotal role, you will be responsible for managing the collection of assigned customer accounts while adhering to our company's credit and collection policies, practices, and procedures. Your analytical skills will be essential as you assess existing accounts and create and maintain credit lines within established authority limits, ensuring timely order releases and minimizing financial risk for the company.
You will also play a key role in enhancing our internal control systems, contributing to improved performance and the highest level of customer service. If you are passionate about optimizing credit management processes and fostering strong customer relationships, we invite you to apply and be part of our mission to drive financial excellence and customer satisfaction.
Responsibilities
- Drives resolution of delinquent accounts and initiates collection activity by contacting each assigned account.
- Research disputed delinquent account balances and drives resolution though appropriate business channels.
- Develops relationships with our customers, SCI internal departments, and associates. Communicates frequently with associates at all levels of the organization including sales, customer service, accounting and senior management as required.
- Responsible for customer requests for correspondence including copies of statements, invoices, credit memos and PODs.
- Timely, reviews orders on hold to release according to the company policy and procedure.
- Heavy interaction with sales team at all levels for account collection/resolution.
- Maintains accurate customer files, keeps track of name changes, address changes, and mailing attention for assigned accounts.
- Analyzes credit data and financial statements of individuals or businesses to identify the degree of risk involved in lending money or extending credit.
- Thorough understanding of key financial ratios (Current, Quick, Working Capital, DSO, DPO, Debt/Equity, etc.) and how to interpret them regarding credit line setting.
- Understands how to calculate and review liquidity, profitability, and credit histories
- Responsible for clear documentation of all correspondence with customers, in the operating system’s notes module.
- Provide periodic updates/reports for management where required.
- Develops positive business relationships, internally as well as externally, working closely with customer service, outside sales, and DC managers.
- Assists in special projects as requested. Provides additional support in other areas of the department or company as assigned.
Requirements
- Experience: 3-5 years of commercial credit and collection experience in a MFG/distribution environment. Prior success in handling a collection portfolio of high volume, delinquent accounts. Proven ability to establish policies & procedures.
- Education: High school diploma or equivalent. College level courses preferred.
- Phone manners: Must be experienced in effective and detailed commercial collection protocols.
- Organization: Ability to prioritize and keep organized. Experience with a high volume of customers and time sensitive shipping schedules.
- Job Knowledge: Possesses/develops knowledge regarding products, procedures, and policies, understands critical issues affecting the organization. General knowledge of alternative credit processes and guidelines. Sound financial, analytical, and decision-making capabilities.
- Interpersonal Skills: Resolves conflict; maintains confidentiality; and has good listening skills. Maintains composure and is receptive to new ideas and feedback. Detailed-oriented, accurate, reliable, customer focused individual.
- Productivity Software: Working knowledge of Outlook, Teams, Word, and Excel. Ability to format, sort, sum, multiply and create simple formulas in excel a must. Functional knowledge and heavy usage of pivot tables and VLOOKUP functions required.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Vacation & Personal Time
- Short Term & Long Term Disability
- 401K with Company Match
- Paid holidays