Company:
1872 Consulting
Location: Chicago
Closing Date: 18/10/2024
Salary: £150 - £200 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
Messaging Engineer
Chicago, IL – hybrid WFH (2 days~ per week onsite)
What you'll be doing
Skills we're seeking
Nice to have experience:
Chicago, IL – hybrid WFH (2 days~ per week onsite)
What you'll be doing
- The Messenger Engineer role is responsible for the support, engineering, and operation of the global messaging infrastructure and mobile device management platforms.
- Resolve complex technical issues related to system availability, performance, and end-user experience.
- Provide direct support to other infrastructure and application teams as it relates to messaging and mobility as well as third-level support for end-users.
- Manage escalation of issues to other third-level support teams and vendors.
- Proactively monitor systems for stability and performance issues and perform regular reporting of system metrics for capacity planning purposes.
- Participate in the implementation and delivery of messaging projects.
- Monitor user support requests escalations to the team by email, phone, or our IT Service Management system.
- Triage, investigate, and address issues identified.
- Work with staff to escalate and resolve issues, which may include direct interaction with outside vendors.
- Provide timely feedback to the end user on the status of their issue or request.
- Seek and deliver on opportunities to drive change and innovation, evolving the infrastructure and end-user experience towards best-in-class from a functionality, supportability, reliability, and availability standpoint.
- Document and communicate platform standards to other IT groups.
- Work in conjunction with the Architecture team and provide input into the overall strategy for messaging and mobile technologies.
- Provide subject matter expertise and support assistance for projects seeking to leverage the messaging and mobile computing environment.
- Coordinate and execute production changes related to operations and project activities.
- Document and record implementation steps for future reference.
- Understand and remain current on messaging and mobile device technologies and trends.
- Collaborate with Security Governance and Security Operations to ensure email and mobile device security is maintained.
- Work with new software technologies and be able to understand and learn the new technologies as needed or delegated by manager.
- Perform monthly maintenance during designated weekend maintenance periods.
- Participate in rotating on-call schedule.
Skills we're seeking
- Strong understanding of mobile device management (MDM) platforms
- VMware Workspace One UEM, Intune, and/or BlackBerry UEM would be preferred
- Strong experience with Exchange 2016/2019
- Microsoft 365 (Exchange Online and Teams) experience
- Strong experience with Email archive systems, SMTP, Proofpoint, and other messaging products.
- Strong understanding of Active Directory and Microsoft Windows 2016/2019 Server.
Nice to have experience:
- Understanding of unified communication technologies including Skype for Business.
- Experience with PowerShell scripting and automation techniques in a Windows environment.
- Microsoft Exchange
- Microsoft Outlook
- Microsoft Skype for Business
- Microsoft Active Directory
- Proofpoint
- Capax EAS Archive
- Workshare Protect
- Microsoft Windows Server
- VMware Workspace One UEM (AirWatch)
- Microsoft Intune
- Microsoft 365 (Exchange Online and Teams)
- Apple iPhones/iPads
- BlackBerry Enterprise Server & BlackBerry Work for iOS
- CodeTwo Exchange Rules Pro
- Staffbase/Bananatag Email
- Trend Scanmail for Exchange
- GSX and SCOM Monitoring Software
- Progress MOVEit Transfer
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1872 Consulting