Senior Operations Manager - Ambulatory Care Services - Ben Taub

Company:  Harris Health System
Location: Houston
Closing Date: 04/11/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

About Us

Harris Health System is the public healthcare safety-net provider established in 1966 to serve the residents of Harris County, Texas. As an essential healthcare system, Harris Health champions better health for the entire community, focusing on low-income uninsured and underinsured patients through acute and primary care, wellness, disease management, and population health services. Ben Taub Hospital (Level 1 Trauma Center) and Lyndon B. Johnson Hospital (Level 3 Trauma Center) anchor Harris Health’s robust network of 39 clinics, health centers, specialty locations, and virtual (telemedicine) technology. Harris Health is among an elite list of health systems in the U.S. achieving Magnet nursing excellence designation for its hospitals, the prestigious National Committee for Quality Assurance designation for its patient-centered clinics and health centers, and its strong partnership with nationally recognized physician faculty, residents, and researchers from Baylor College of Medicine; McGovern Medical School at The University of Texas Health Science Center at Houston (UTHealth); The University of Texas MD Anderson Cancer Center; and the Tilman J. Fertitta Family College of Medicine at the University of Houston.

Job Description

JOB SUMMARY: Accountable for directing the operations and staff of multiple Ambulatory Care Centers within Harris Health System. The incumbent is responsible for all clinic operations oversight and ensuring the coordination among all clinical and non-clinical staff within the center. Accountable for budget planning, development, and implementation for assigned Ambulatory Care Centers. This position provides oversight of at least 3 or more of the operational scope criteria defined below:

  1. All center staff FTE: 50+
  2. All Provider FTE: 30+
  3. Visits: 50,000+
  4. Procedures: 15,000+
  5. Specialty Service Lines: 5 or more service lines; or 3 or more site locations

Minimum Qualifications

  • Education/Specialized Training/Licensure: BA/BS Degree required; MBA/MHA preferred
  • Work Experience: Four (4) years administrative experience in a health care setting
  • Management Experience: Four (4) or more years of practice or provider management experience in a three or more physician/provider practice, and/or multidisciplinary clinical environment (supervisory experience) or operational management experience of a service line. If a Master's degree is held, two (2) years of management experience as defined above is acceptable.
  • Equipment Operated: Personal computer

Special Requirements

  • Communication Skills:
  • Above Average Verbal (Heavy Public Contact)
  • Exceptional Verbal (e.g., Public Speaking)
  • Writing /Composing (Correspondence/ Reports)
  • Other Skills:
  • Analytical, P.C., Research, Statistical
  • Work Schedule: Holidays, Flexible, Travel, On-Call
  • Knowledge/Skills/Abilities: Skill in analyzing situations accurately and taking effective action.
  • Skill in establishing and maintaining effective working relationships with employees, policy-making bodies, third-party payers, patients, and the public.
  • Skill in organizing work, delegating, and achieving goals and objectives.
  • Skill in exercising judgment and discretion in developing, applying, interpreting, and coordinating departmental policies and procedures.
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