Job Summary:
Management of computer systems and software applications used in a laboratory computer environment. Provides skilled implementation, operational, and maintenance support for lab computer applications. Employs skilled systems knowledge to ensure proper daily operation of lab systems and applies experience with direction to troubleshoot and remediate application issues.
Essential Duties & Responsibilities:
- Troubleshoots, diagnoses, and resolves lab software application-specific support issues.
- Monitoring the performance, availability, and usage of enterprise lab software applications, identifying, and troubleshooting any issues or anomalies, and collaborating with relevant teams to resolve them promptly.
- Perform system administrator duties to support lab computer systems and lab applications.
- Configuring lab software applications to meet specific business needs, including workflows, reports, and other settings, in collaboration with stakeholders and end-users.
- Collaborating with vendors and the internal IT team to plan and execute application upgrades, patches, and maintenance activities, ensuring minimal end-user disruption.
- Coordinating with the internal IT team to support the qualification of new or changed lab computer systems.
- Works with the Quality Validation and IT teams to support the generation and execution of computer system validation deliverables.
- Makes recommendations to improve existing processes and methods to sustain systems performance.
- Initiate and manage quality records (e.g. change control, deviation, CAPA actions) and create or revise Standard Operating Procedures (SOPs).
- Creating and maintaining documentation following Good Documentation Practices, to ensure efficient application management and support processes.
- Review vendor/contractor documentation for services provided.
- Support and assist in performing Periodic Reviews of lab computer systems.
Supervisory Responsibilities:
- N/A
Knowledge & Other Qualifications:
- BA/BS degree in a computer science or other science-related discipline.
- 7+ years of practical related IT systems administration experience.
- Knowledge of Windows desktop and server operating systems.
- Knowledge/experience with Citrix, Terminal Services, Oracle database, and SQL preferred but not required.
- Proficient in the use of Microsoft Word, Outlook, and Excel.
- Strong documentation skills are necessary to maintain accurate records of the lab application's configuration, user guides, and any customizations or integrations implemented.
- Ability to diagnose problems and define/resolve/coordinate the implementation of solutions with other groups.
- Ability to troubleshoot and resolve various application problems working with our IT systems/network administration personnel and software vendors.
- Self-motivated with the initiative to see issue resolution through to completion.
- Business-focused approach with strong interpersonal skills.
- Positive attitude with a commitment to a high quality of work.
- Demonstrated competency to learn new technical skills.
Other Characteristics:
- Ability to quickly learn new or unfamiliar technology and applications using documentation and internet resources.
- Ability to work independently and as part of a team and maintain high ethical standards of quality, data integrity, and security.
- Good analytical thinker who possesses problem-solving skills, can visualize solutions, and can use an innovative and dynamic approach to work.
- Ability to consistently exhibit Supernus Values in interactions with employees at all levels of the organization, customers, and others.
- Dependable, reliable, and flexible, when necessary, with excellent time management skills.
- Good communication skills being able to communicate via various methods including electronic, in person, or via telephone.
- Capable of performing other duties and responsibilities as assigned or directed by Management.
- Authorized to legally work in the United States without visa sponsorship.
Physical Requirements/Work Environment/Travel Requirements:
- Candidate should be comfortable moving throughout a five-floor, connected two-building complex.
- Position may require prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, and bending; the ability to push, pull, drag, and/or lift to 20 pounds; normal manual dexterity and hand/eye coordination; repetitive hand movement using a computer keyboard and mouse.
- Required to have close visual acuity to perform activities such as viewing a computer monitor and reading.
- The worker is not substantially exposed to adverse environmental conditions.
Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities, and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills, and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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