Description
Are you looking to take your career to the next level? We're looking for a dynamic, people-focused, and results-driven Payments & Fraud Manager who is ready to take the next step. This is your chance to steer your career in a direction that fosters growth, innovation, and exceptional learning opportunities.
This pivotal role is your chance to spearhead innovative processes, products, and efficiencies that will revolutionize the way payments-related services are delivered to our valued AFCU members and staff. As the driving force behind this initiative, you will champion the delivery of essential services like ACH, card, wire, remote deposit, merchant capture, automatic transfer, and pioneering new payment solutions. Additionally, you'll play a vital role in safeguarding our members by addressing and resolving issues related to Debit Card fraud, ACH fraud, Wire transfer, Check fraud, and identity theft. As a leader, you'll guide and inspire a team of dedicated Payments and Fraud Specialists, ensuring they provide exceptional, efficient, and friendly service every step of the way, all while adhering to corporate policies. You'll assign tasks, streamline departmental workflow, tackle complex member concerns, prepare insightful reports, lead audits and exams, and manage special projects with finesse. Embrace the opportunity to make a significant impact in an engaging and innovative environment.
Responsibilities:
- Effectively plan, organize, direct & evaluate staff and processes to solve business issues and to develop solution-oriented recommendations in order to meet established department goals. During high volume periods, assist the Payments Specialists when/where appropriate. Monitors service delivery quality, taking appropriate action to resolve problems, including managing internal/external member grievances when necessary. Maintains accurate statistical records of department activity - preparing periodic reports.
- Work with management to establish a specialized department that will exclusively administer the delivery of payments-related services for Atlantic Federal Credit Union in a seamless, efficient, and professional manner. Establish a team of Payments Specialists who are responsible for handling and administering all incoming related business. Supervises Payments specialists and develops individual development plans (IDP) for each specialist. Works with management in establishing goals and objectives for the department, while meeting regularly to coach and counsel staff to reach individual & departmental goals.
- Coordinates appropriate training programs for Payments Specialists to maintain the highest level of competency for AFCU's Payments Department. Maintains procedures on ACH, card, wire, remote deposit, merchant capture, automatic transfer and all other novel payments-related services. Responsible for all regulatory compliance within the Payment department, including but not limited to Bank Secrecy, UCC & NACHA. Lead projects related to Payments and Settlements, ensure their timely completion, achievement of objectives and cost efficiencies. Ensure the change-over to new or novel systems and processes is smooth and error-free.
Requirements:
- Five to eight years of similar or related experience
- Two-year college degree or completion of specialized courses or extensive in-house training.
- Previous experience in a supervisory capacity.
- Prior experience within credit union or other financial institutions preferred.
- Superior written and verbal communication.
Atlantic is an Equal Opportunity Employer
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