Branch President

The Branch President (“BP”) of Operations serves as a performance-driven leader
and mentor to their branch leadership and staff teams, as an operations liaison for
the company, and as an industry ambassador for Associa and its strategic interests
and objectives.

This role pays $150,000-$200,000 annually.

This is accomplished by:

1. Embodying Associa's Mission and Company Values
2. Assessing, selecting, and developing “raise the bar” talent
3. Defining and implementing strategic direction, via the Vision2020, Annual SOAP, Branch Management Plan and Planning & Performance Review (“PPR”) objectives cascading process
4. Driving and monitoring key business driver results via the branch Balanced Scorecards
5. Communicating to, with, and on behalf of the company
6. Motivating and empowering branch teams to achieve success, as measured via the Balanced Scorecard
7. Leading the alignment of people, systems, process and culture in our integrated client delivery model
8. Identifying organic and inorganic growth opportunities within the branch
9. As assigned, lead/sponsor key strategic operational initiatives

MAJOR RESPONSIBILITIES:

Plans, develops, and executes Associa's cascaded business objectives, utilizing a combination of personal accountability alongside branch team leadership and empowerment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Partners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departments
2. Leads the cascaded respective branch management planning, including budgeting
3. Leads the overall respective branch's performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards
4. Oversees the branch management agreement renewal process; actively promotes maintenance operations
5. Understands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with clear Community Association/Strata Manager program support
6. Prepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still achieving committed objectives
7. Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training
8. Educates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws
9. Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility
10. Evaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees
11. Serves in various capacities on executive committees, covering areas such as management, operations, etc.

SUPERVISORY RESPONSIBILITIES:

Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews and individual Planning & Performance Review cycles. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements:

EDUCATION and/or EXPERIENCE:
Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training.

LANGUAGE SKILLS:
Ability to read, analyze, and interpret complex business documents. Ability to respond effectively to sensitive employee and/or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/or boards of directors.

REASONING ABILITY:
Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment rule conclusions.

OTHER SKILLS and ABILITIES REQUIRED:
Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations. Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively. Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal service delivery issues at front-line levels of the organization. Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/influence, and develop subordinates. Ability to think, plan, and manage both strategically and tactically. Community Association/Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable, Assessments, Settlements, Delinquency and General Ledger (financial statement production). Provide support and guidance in marketing and sales regarding key strategic accounts. Demonstrated strong interpersonal skills, including patience, persistence, and flexibility. Proficient with Microsoft Word, Excel and Outlook. Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts; Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch.

STRATEGIC INITIATIVES RESPONSIBILITIES:
Sponsor/advocate for company strategic initiatives, as requested.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.