Customer Service Representative

As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Specific Responsibilities:

• Receive incoming calls in professional and courteous manner
• Schedule estimates & cleans
• Perform marketing functions to sell additional work and earn business
• Return customer calls and respond to customer complaints
• Perform administrative functions including data entry, payment processing, and supply inventory
• Assist with personnel management, including hiring and recruiting functions
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Valid Driver's License
• Strong written and verbal communication skills
• Must be bilingual - Spanish
• Detailed-oriented
• Positive Attitude
• Professional appearance and personality
• Team player who can work independently

Salary: $15 per hour, plus sales growth bonuses
Hours: 7:45 am - 4:30 pm
Personal Time Off (PTO vacation / sick day policy); No Health Insurance offered
Job Type: Full-time
We are actively interviewing for this position - Apply today and our hiring manager will follow-up!
Compensation: $15.00 per hour
When you put on a Molly Maid® uniform, you become part of a family-a team of people committed to excellent customer service and passionate about giving families the joy of a cleaned home and the relief from needing to do it themselves. Working for our franchise owners means they'll take care of you the way they take care of their own family and friends. Because Molly Maid is not just a company that focuses on expertly cleaning homes, it's a company that focuses on people, and creating a work culture of respect, integrity, and fun is just as important as serving our customers.
*All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.