*Account Manager

Rapaport Account Manager, Auction Buy Team
Responsibilities

• Responsible for handling the physical event planning of the auctions and all duties and day-to-day work related to the buyer side of the auction business

• Manage existing buyer accounts - including but not limited to scheduling auction viewing appointments, following up on bid submissions, collecting payment for auction winnings, dealing with any inquiries, request, or issues
• Consistently call all Melee and Single Stone buyers before each monthly auction and schedule viewing appointments
  • Update all comments and account updates in CRM following each call
  • Follow up with all clients who could not be reached to ensure all available viewing appointments are solidly booked
• Conduct market research to generate new leads and call prospects to onboard them as auction buyers and schedule them for viewing appointments.
• Coordinate with international teams on scheduling clients, registering and onboarding new clients, collecting payment from winning buyers, and assisting with any client intervention
• Prepare auction files and distribute to international teams
• Manage and organize all auction viewing rooms to ensure they are properly set up at all times and monitor inventory of all auction tools and equipment
• Assist in managing small team of auction interns - including scheduling, managing hours, and training
• Prepare and ship winning merchandise to both local and international clients after each auction
  • Carefully arrange all international shipments according to all requirements for international customs.
• Act as liaison between clients and internal departments
• Assist with auction closing procedures
• Manage invoices and purchases
• Register new companies and set up accounts in the CRM system
• Review and process compliance forms for new accounts
• Prepare, analyze, and summarize auction reports
• Perform administrative duties and responsibilities
• Rotate covering reception desk when needed
• Ad hoc office tasks and duties
  • Provide additional support for Processing Team during auction preparation
  • Assist Supply Team with internal processes (Cash Advances, creation of purchases and seller invoices, tracking and managing outstanding charges)
• Manage upcoming auction dates on website
• Assist with coordinating and creating basic marketing files to promote upcoming auctions; manage Ad Management Platforms (Google Ad Manager, Constant Contact, HubSpot)

• Must have solid computer skills and be proficient in Microsoft Office, with a strong proficiency in Excel (both simple and advanced functions such as Pivot Tables, V-Lookups, etc)
• Salesforce experience a plus
• Strong attention to detail as well as solid organizational/time management skills
• Strong written and verbal communication skills a must
• Interest in cultivating client relationships and event coordination
• Independent, resourceful, organized, and a self-starter
• Ability to multitask in a fast-paced environment
• Ability to juggle multiple projects with overlapping timelines and meet their respective deadlines.
• Must be capable, trustworthy, personable and have a positive attitude
• Must be flexible to work extra hours and on weekends before and during some auctions
  • Occasional late nights and Sundays are needed for processing assistance before auctions
  • Late nights during Melee auctions and occasional Single Stone auctions are required to manage auction event and oversee clients and interns