Success Coach - Parenting Division (MD)

Job Overview
Success Coach will recruit and register families, complete intakes, create assessments, and set individualized goals for youth and families. They conduct routine plan reviews to ensure plans meet participant needs, facilitate service referrals, and track access and follow-up. Success Coach will collaborate with the Raising the BAR Program Manager and community partners to provide client-centered care coordination. Success Coach will conduct parenting workshops, meet one-on-one with families, and make home visits if needed. Success Coach will document service activities in detailed case notes, conduct satisfaction surveys, and work to expand the referral base. A bachelor's degree in social work or a related field and at least one year of relevant experience are required. Knowledge of the community and social issues is recommended. Additional experience in juvenile assessment, counseling, or family intervention can substitute for educational requirements.
Additional Responsibilities and Duties

• Maintain a high level of
• Maintain a Weekly Log of services rendered with units
• Maintain thorough and detailed Case Notes in client's
• Track and report weekly units to the Program
• Participate and assist in monthly Raising the Bar Community Engagement Events and Complete assessments in the field and make timely referrals to appropriate service providers.
• Maintain a daily journal of activities completed in the assigned Micro-Target Area where assigned: Miami Dade or Broward County.
• Maintain a log of daily activities and contacts, including client files, document referrals, services, and
• Ensure accurate and timely reporting of activities for assigned Identify progress toward meeting goals and objectives. Submit data and narratives for weekly, monthly, and quarterly reports.
• Ability to effectively present written and verbal
• Ability to respond to questions from the general public, law enforcement, neighborhood residents, youth, and staff of various community-based organizations.
• Ability to participate in daily physical activities, including visiting the assigned micro-target
• Ability to carry- out and complete assigned tasks in an appropriate timeframe and work
• Ability to relate well to team members, supervisors, and other interested
• Complete any required training before the deadline (as provided by the onboarding process or your direct supervisor upon hire).
• Other duties as assigned

Required Qualifications:

• Bachelor's degree in criminal justice, Social Work, Human Services or related field with two years or more of experience in the field.
• English language is required (can read, write and speak fluently).
• Experience working with neighborhood organizations and
• Knowledge of community and social
• Experience in juvenile assessment, counseling, family, or rehabilitation
• Effective verbal and written communication
• Ability to meet the physical demands of door-to-door canvassing and facilitating/participating in set up/take down of neighborhood events.
• Must be able to pass a criminal background
• Excellent self-starter and must be self-
• Proficiency in computer skills and programs such as Microsoft Office: Word, PowerPoint,
• Effective and clear communication skills (Verbal and Written).
• Detail Oriented.
• Good Time Management & Decision-making
• Proactive mindset with ability to work independently without constant direction
• Must be able to pass a Level II background check.
• Strong critical thinking skills and initiative to identify and address tasks without prompting

Preferred Experience and Skills:

• Possess expert knowledge of subject
• Experience in community
• Bilingual (Spanish or Creole is a plus).

Competencies
The Success Coach role requires several key competencies. Strong case management skills are essential for creating and updating goals and coordinating services. Effective communication skills are needed for engaging with clients and partners. Proficiency in documentation ensures accurate case notes and records. Community engagement skills are important for participating in events and expanding outreach. Data management capabilities are necessary for tracking and reporting progress. Teamwork and the ability to work independently are essential for collaborating with colleagues and handling responsibilities effectively.
Characteristics Strongly Desired

• Creativity/Innovation:Develop new and unique ways to improve the image and functional capacity of the organization and to create new opportunities. Proactiveness and initiative are highly valued.
• Behave Ethically:Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and aligns with the values of the organization.
• Build Relationships:Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization.
• Communicate Effectively:Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques.
• Focus on Client Needs:Anticipate, understand, and respond to the needs of schools, community organizations and individual clients to meet or exceed their expectations within the organizational parameters.
• Foster Teamwork:Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Lead:Positively influence others to achieve results that support the sustainability of the organization.
• Make Decisions:Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization.
• Organized:Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities.
• Plan:Determine strategies to move the organization forward, set goals, create and implement actions plans, and evaluate the process and results.
• Replicate Core Values: Implement core values for all tasks and activities within the workplace.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Job responsibilities include meeting clients face to face.
Daily Activities and Events
Outdoor Events (Attendance required)

• Help organize, promote, and assist with and set-up/take down for monthly
• Attend events and follow-up as

Community Engagement

• Encourage Civic Engagement by bringing government to The Success Coaches will go out to Raising the Bar Micro-target area prioritizing Hotspot Areas 1, 2 and 3. This includes bus stops, businesses, faith-based organizations, and landmarks where the public gathers (Post COVID-19). There is a three-step process involved:
  • Inform people about services, Family & Neighborhood Empowerment
  • Ask people what they need to see in their neighborhood and assess household and individual needs.
  • Identify community resources and services, provide referrals, make services connections, and perform follow-up.

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions.
Limitations and Disclaimer:
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.
We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed