As the OluKai Retail Store Manager your kuleana (responsibility) is to create a premium and welcoming experience where customers can discover and purchase any OluKai they are looking for. We are seeking an experienced Retail Manager who embodies the OluKai brand; whose passion is to lead a team to run a modern and efficient retail operation, managed with Aloha. Your role is to foster the store experience as well as manage every aspect of store operations. You are a person of high integrity, community-oriented and embrace the ever-changing retail environment.
The specifics:
Financials
- Manage store's financial plan including revenue and expenses.
- Directly responsible for ensuring the store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning and expense control.
- Analyze customer profiles, sales trends, and competitive information to inform and help shape, and quickly adapt the optimal product range, if necessary.
Operations
- Establish and manage the store's operating procedure, including staff onboarding and training, inventory management, order fulfillment & returns/exchanges, merchandising, and store marketing.
- Continually update merchandising of all items in the store.
- Manage store inventory, restocking product, receiving new product.
- Identify holes in shop inventory and place fill-in orders to bring stock to correct inventory levels.
- Manage and execute store product flow, overall back of house operations, supply needs, and daily store maintenance.
- Responsible for overall appearance of the store, led by Product and Brand experience and also including mechanical operations and overall maintenance and cleanliness of the store. Ensure that outside services are contracted and improvements pro-actively arranged as needed.
- Set up and manage POS system. Reconcile daily reporting, process returns/exchanges/deliveries, and gift cards with excellence. Manage collection of customer member information.
Visual Merchandising, Brand & Product
- Train the staff to be product storytellers, addressing customer needs, share your product knowledge with enthusiasm and guide our customers to product selections that meet their needs.
- Execute seasonal floor sets / visual merchandising directives within the store and maintain visual standards and brand image on a daily basis.
- Be a brand ambassador for OluKai. Participate in local events, giveback programs in collaboration with Marketing.
- Collaborate with Marketing to program ambassador content, presentations, and performances at the store.
- Manage and lead all store events, required to be present for all events unless otherwise approved by your manager.
- Be responsible for the promotion and marketing of all store events.
Team
- Oversee management of the store team including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
- Motivate and inspire staff to approach the sales floor each day with enthusiasm and Aloha.
- Create and manage staff schedule, to include but not limited to time off, coverage swaps, daily breaks and lunches, cover schedule gaps as required.
- Manage employee conflict and resolution.
- Manage Staff Training process.
- Perform performance check-ins with staff in accordance with corporate calendar.
We are looking for someone with the following skills and qualifications:
- Minimum of 3-5 years retail management experience required.
- BA or BS is preferred.
- Experience utilizing Shopify POS preferred.
- Ability and willingness to work weekends, evenings, and holidays as needed.
- Self-motivated leader with strong entrepreneurial skills.
- Manages with Aloha, innate guest-centric mindset.
- Shows elevated communication skills and can tailor style to suit the audience.
- Creative and adaptable team player with a winning and positive attitude.
We offer a very unique working environment with great company benefits and fringe benefits for this position, including but not limited to team building events, free parking, sales incentive program, complimentary lunch up to $100 month, opportunity for growth. *Bonus and reimbursement opportunities in accordance with plan guidelines, see Human Resources for details.*
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