Host / Receptionist

This Host / Receptionist Position will be dedicated to providing an exceptional pre-arrival, arrival and departure experience for guests.
If you are passionate about hospitality and want to be part of a great team with amazing potential for growth, this is the perfect opportunity to take your career to the next level!

Reports to:                        GM at Majorelle

 

Expectations:

• The ideal candidate would have knowledge and a passion for food and beverage service and ideally for Tea and Afternoon Tea
• A dedication to maintaining high quality experience and high service standards is paramount.
• Drive a positive and fun work environment culture, working with your team to run a successful operation.
• To communicate appropriately with all guests regarding reservations, confirmations, and menu items
  • To take full and complete reservations, including confirmations (written and verbal). Via e-mail, text, open table, etc
  • Menu typing, printing, handling.
  • Guest seating, coat check
  • Exceptional interpersonal skills to facilitate a warm and welcoming atmosphere.
  • To assist with all aspects of the guests encounter
• This position is a property-based (on-site) position
• Bring your skills and talent and be part of an amazing team.

 

General Duties and Responsibilities:

• Ability to provide  welcoming, superior guest service   within a fast paced, diverse luxury environment.
  • Assist and communicate appropriately all aspects of reservations/bookings.
  • Assist with greeting of guest promptly, courteously, graciously with eye contact, a smile and good posture.
  • Take full responsibility for guest coat check and personal items as needed.
  • Assisting with seating and of adding seating as required for additional capacity for additional guests, including moving tables and chairs.
  • Ownership of the day-to-day duties and responsibilities of the Reception Desk
• Positive attitude and  service oriented   willing and able to go above and beyond.

• Exceptional interpersonal skills to facilitate a warm and welcoming atmosphere for all interactions with all guests.

• Ability to provide personalized service, courteous, efficient, friendly, and detailed in all interactions with guests and colleagues.
• Detail oriented and hands on.
• Empathetic to the guest’s needs.

• To ensure all details of service are performed properly and that every guest always receives the highest quality of service.

• Ability to maintain a friendly yet unobtrusive manner with all guests throughout their experience.

• Accurate  knowledge of guest
  • Ability to recognize regular or familiar guests and to greet them by name or to always use guest name when guest name becomes known.
  • Ability to anticipate guest needs / read the guest/table as needed.
• Excellent interpersonal and  communication skills .
  • Able to understand and follow written and verbal instructions.
  • Excellent phone skills, customer service oriented and proactive.

• General  cleanliness and sanitary   responsibilities including:
• Responsible to keep work area clean, sanitized, and tidy at all times.
• To ensure all areas are stocked and all opening, service and closing side duties are completed correctly.

• Managing time and workload to ensure the smooth running of all operational needs between the Front of House and the Back of House operations pertaining to all aspects of service.
• Ability to utilize the  POS systems   correctly – Micros, Open Table, Resy.
• To enable a  safe working environment   for oneself and all employees including Front and Back of House areas.
• Participation in  meetings, continuing education and training   as required.
• Responsible for personal  schedules /payroll keeping/records.
• Responsible for  uniform maintenance , appearance, and procedures.
• Experience in various capacities of restaurant staff (i.e.: server, host, bartender, busser, runner, etc.) strongly preferred.
• Passion for Luxury Food and Beverage and Excellence, New York City F&B Luxury Hospitality experience preferred.
• Excellent telephone and floor etiquette are required for this position.
• Excellent presentation.
• Problem Solving, Ability to be creative, innovative and strive for continuous improvements,
• The ability to lift 25/50/. pounds when required.
• The ability to respond quickly to sounds and Hotel alarms.
• The ability to move safely over uneven terrain or in confined spaces.
• The ability to see and respond to dangerous situations timely.
• The ability to come to work in extreme weather.
• Ability to perform other tasks or projects as assigned by the hotel management and staff.

More detail about Majorelle part of The Lowell Hotel, please visit