Campus - Customer and Partner Management Program Associate (Flexible Hybrid)

Campus - Customer and Partner Management Program Associate (Flexible Hybrid)

• Full-time
• Target Hiring Range: $72,000
• Worker Classification: Hybrid

At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you’ll have access to continuous learning, grow your career, and help create access to fair, affordable housing finance.

This full-time associate role has a set annual gross base salary of $72,000.

The Business Account Management Solutions , ‘BAMS’ team is a cross-functional, client aligned organization comprised of Account Teams (including Affordable Lending who focus on our Mission work), Servicing Strategy, Market Engagement, Client and Consumer Resource Centers and Business Operations and Technology Support functions. We operate with a mission-minded focus and leverage our relationships with Single-Family lenders, servicers, vendors and other housing industry partners to achieve the company’s strategic objectives such as affordable housing, racial equity, and digital transformation, while complying with our regulatory requirements.

As a Customer and Partner Management Associate on the BAMS team, you will work with cutting-edge technology on diverse teams that foster innovation and collaboration. We offer an opportunity to receive on-the-job training, gain professional development, and build a wide network of peers, managers, and officers who are experts in their fields.

As part of this team, you will participate in a rotational program allowing you to gain experience working with a diverse cohort of peers. We offer up to 8 different functional areas including: Client Management, Mission Field work, Business Administration and Project Management, Process Improvement, Business Analysis, Data Analytics, Technology Integrations, Consumer Support and Market Engagement. Our early career program provides professional development with best-in-class teams and industry experts.

THE IMPACT YOU WILL MAKE

The Customer and Partner Management Associate Program offers you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Drive Client Success: Partner in assessing client needs and ensuring operational readiness in support of our goals and initiatives.
• Collaborate with Industry Leaders: Interact, collaborate, and problem-solve directly with external clients and key internal business partners.
• Engage in Exciting Events: Participate in internal and external industry events to support client education and new product rollouts.
• Tackle Complex Projects: Contribute to complex projects through research and effective planning.
• Transform Business Insights: Gather data to prepare thorough business analyses and share key insights with management.
• Standardize Excellence: Participate in and contribute to the management of standard work processes.
• Monitor Performance Metrics: Assist in coordinating the development and monitoring of key performance indicators.

ADDITIONAL DEVELOPMENT YOU’LL RECEIVE

At Fannie Mae, Associates have the opportunity to access learning resources and employee networks to start their career strong. During your first year at Fannie Mae, you can expect:

• Access to our mentorship program through Fannie Mae’s Young Professionals Employee Resource Group.
• Learn more about the housing finance industry through our Future Housing Leaders program curriculum.
• Invitations to speaker series events to access leaders across the enterprise.

THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Qualifications:

• Be authorized to work in the U.S. without sponsorship.
• Academic achievement (GPA of 3.0 or above).
• Bachelor’s degree obtained between December 2024 and May 2025.

Preferred Qualifications:

• A bachelor's degree in Business, Marketing, Information Systems, Operations or Management.
• Strong analytical background.
• Demonstrated leadership capabilities and the ability to contribute to a team atmosphere.
• Self-starter, strong business acumen, and results-focused.
• Superior communication skills, both oral and written.
• Fluency and aptitude with technology applications.

Fannie Mae is a flexible hybrid company. We embrace flexibility for our employees to work where they choose, while also providing office space for in-person work if desired.

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status.

The hiring range for this role is set forth on each of our job postings located on Fannie Mae's Career Site. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications. This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).